Assistant General Manager

Overview

The assistant general manager supports a high‑performance gym environment and works directly with the general manager to oversee operations at the facility. Responsible for assisting in the training, development and supervision of the MSR team, the assistant general manager plays a pivotal role in the day‑to‑day operations of the gym with the primary focus of delivering an excellent member experience in alignment with Crunch brand standards.

Responsibilities

• Assist in recruiting, hiring, training, and developing high‑performing team members to maintain proper staffing levels at all times.
• Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with ongoing development, training, and coaching.
• Assist and support the General Manager in areas such as, but not limited to:
  • Scheduling and labor management
  • Member service resolution with pace and empathy
  • Resolving or escalating employee issues or concerns
  • Lead generation and outreach efforts to impact new member sales
  • New member acquisition and member integration into all services and programs offered
  • Team member goal setting, development plans, and regular staff meetings
• Supervise club asset management, including inventory reconciliation, supply ordering, and club‑related small equipment expenditures.
• Involvement and supervision in all front desk and Kid’s Crunch related activities.
• Maintain a clean facility and ensure equipment is properly maintained.
• Oversee daily cleaning checklists and facility/equipment work order processes.
• Utilize Crunch‑specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration.
• Ensure consistent compliance with all Crunch policies, procedures, and service standards.

Requirements

• 2 years of fitness facility and/or customer service‑oriented management experience.
• Experience executing objectives quickly and effectively managing key KPIs.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Understanding of labor control, optional staffing levels, and overtime controls.
• Clear communication skills, demonstrating confidence.

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Reporting Structure

Reports directly to the General Manager and works in conjunction with the Fit Fusion management team.