Assistant General Manager

Responsibilities

• Aid in recruiting, hiring, training, and developing a high-performing team.
• Maintain and scoreboard staff performance to meet or exceed KPI standards.
• Lead by example, achieving personal and team performance goals.
• Manage team performance standards through ongoing development, training, and coaching.
• Support the General Manager in scheduling, labor management, and member service resolution.
• Resolve or escalate employee issues and concerns.
• Engage in lead generation and outreach to drive new member sales.
• Facilitate member integration into all services and programs.
• Set and develop team member goals, conduct staff meetings, and supervise club asset management.
• Oversee daily cleaning, equipment maintenance, and facility work orders.
• Utilize Crunch-specific tools for operational support and ensure compliance with policies.

Requirements

• Two years of experience in fitness facility or customer service management.
• Proven ability to execute objectives quickly and manage key KPIs.
• Experience leading or supervising employees.
• CPR/AED certification required (obtainable within 30 days of hire).
• Understanding of labor control, including staffing levels and controls.
• Clear communication skills, demonstrating confidence.