Assistant General Manager

About the role

Crescent Hotels & Resorts invites you to join as the Assistant General Manager for the REMI., Autograph Collection Hotel in downtown Scottsdale. The hotel features 161 rooms, blending classic western elements with modern design, and boasts five dining venues including a café and a rooftop bar.

Responsibilities

• Implement and manage hotel’s daily quality processes, including goal communication, associate improvement, compliance with Crescent standards, service recovery, and problem resolution.
• Disseminate feedback from comment cards, guest satisfaction surveys, and service failure measurements and coach accordingly.
• Provide guidance and leadership to the Rooms Division, ensuring compliance with hotel policies and quality guest service while maximizing departmental profits.
• Indirectly offers supervision for the entire hotel, making policies and developing plans for work programs.
• Acts as General Manager in the General Manager’s absence, as requested.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline or termination when appropriate.
• Communicate both verbally and in writing to provide clear direction to staff.
• Assign and instruct Department Managers in details of work, observe performance, encourage improvement, monitor hotel occupancy, and make staffing adjustments accordingly.
• Maintain cost and inventory controls, field guest complaints, conduct thorough research to develop solutions, and negotiate results.
• Prepare written correspondence to guests, listen and assist in resolving problems like price conflicts, insufficient heating or air conditioning, etc.
• Remain calm and alert during emergency situations and heavy hotel activity, planning and implementing detailed steps for problem resolution.
• Serve as the primary supervisor for the Rooms Department, overseeing telephone, housekeeping services, front office, concierge, and guest services.
• Prepare forecast expenses and actual results for the Rooms Division revenue and expenses, review security logs daily, and coordinate with department heads on policy enforcement and service improvements.
• Work closely with the General Manager in establishing and monitoring policies and guidelines to ensure profitability and consistency.
• Solve problems of detail that arise in the course of work, plan, organize, chair, attend, and participate in various hotel meetings, and comply with attendance rules.
• Perform any other job-related duties as assigned.

Requirements

• Minimum of 3 years of experience in a similar role in full-service upscale hotels.
• Knowledge of all operations of the hotel, including Housekeeping, Front Office, Food and Beverage.
• Marriott brand experience is highly desired.

Qualifications

• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Experience with budgeting, forecasting, and staff management.
• Proven ability to resolve complex issues and maintain high standards of customer service.

Skills

• Leadership and management skills.
• Customer service orientation.
• Problem-solving abilities.
• Time management and organizational skills.
• Effective verbal and written communication skills.

Benefits

We offer an excellent compensation package including an operational incentive plan, an exceptional benefit plan for eligible associates and their family members, a 401K matching program, and discounts at our Crescent-managed properties and Marriott properties worldwide for you and your family members.