Assistant General Manager

About the role

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Responsibilities

• Assisting the Operational and Financial Management of the Property: Verifies that all brand standards are being maintained in each area of the property and manages the operation of all property departments.
• Supporting the Management and Development of Departmental Teams: Stays readily available/approachable for all employees, leads by example, and assists/teaches team managers scheduling against guest and hours/occupied room goals.
• Managing The Guest Experience: Extends professionalism and courtesy to guests at all times, motivates and encourages staff to solve guest and employee related concerns, and provides excellent customer service.
• Conducting Human Resource Activities: Verifies that orientations for new team members are thorough and completed in a timely fashion, takes proactive approaches when dealing with employee concerns, and verifies that property hiring practices comply with I-9 and EEO requirements.

Requirements

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Qualifications

The ideal candidate will have a strong background in guest services, front desk, housekeeping, or related professional area, and will be able to demonstrate excellent customer service skills, leadership abilities, and financial management skills.

Pay

Pay Range: $65,000-$80,000 annually, Bonus Eligible: Yes

Schedule

Schedule: Full Time