Assistant General Manager

About the role

The Assistant General Manager will support the General Manager in executing the facility's comprehensive Planning, Organizing, Leading, and Controlling (P-O-L-C) functions. This role is essential in managing critical aspects of the P-O-L-C framework to drive the facility and its staff toward achieving ambitious budget goals, maximizing revenue, and enhancing customer satisfaction.

Responsibilities

• Collaborate with the General Manager to manage facility operations, staff performance, and financial accountability, including monthly review of P&L statements for accuracy and improvement opportunities.
• Support hiring, training, and development of team members in alignment with company guidelines and performance expectations.
• Ensure daily operations run smoothly, resolving employee and customer issues professionally and efficiently.
• Aid in facility audits and enforce compliance with internal policies, as well as county, state, EPA, and OSHA regulations.
• Foster strong relationships with customers, members, and sellers to drive satisfaction and loyalty.
• Maintain and lead staff performance using company metrics to achieve operational goals.
• Provide clear direction, coaching, and feedback to team members to ensure accountability, alignment, and foster positive employee relations.
• Champion a “customer-first” culture by delivering innovative, high-quality service in line with Copart standards.
• Perform additional responsibilities as assigned by the General Manager.

Requirements

• A minimum of two years’ experience in a managerial role within logistics, distribution, or operations is highly desirable.
• A four-year college degree, military experience, or relevant work background is preferred and valued.
• A proven track record of driving operational excellence and consistently meeting corporate objectives in a leadership capacity is essential.
• Robust leadership experience and a proven ability to inspire and guide teams are crucial.
• Exceptional problem-solving abilities to navigate complex challenges are a must.
• Strong analytical skills for interpreting and forecasting financial budgets are required to support strategic decision-making.
• Demonstrated capability to develop, recommend, and implement innovative plans for continuous process improvement.
• Outstanding interpersonal skills are essential for effective collaboration and relationship-building.
• Superior written and verbal communication skills are required to convey ideas and information clearly and persuasively.
• Demonstrated customer relations skills and experience to enhance client interactions and satisfaction are vital.
• Proficiency in all areas of Microsoft Office Suite is necessary for effective task management and reporting.
• Bilingual skills are an asset that can enhance team dynamics and client engagement.
• Reliable transportation is a requirement to facilitate mobility.
• A willingness to relocate for promotional opportunities is essential for career advancement.

Qualifications

• A minimum of two years’ experience in a managerial role within logistics, distribution, or operations is highly desirable.
• A four-year college degree, military experience, or relevant work background is preferred and valued.
• A proven track record of driving operational excellence and consistently meeting corporate objectives in a leadership capacity is essential.
• Robust leadership experience and a proven ability to inspire and guide teams are crucial.
• Exceptional problem-solving abilities to navigate complex challenges are a must.
• Strong analytical skills for interpreting and forecasting financial budgets are required to support strategic decision-making.
• Demonstrated capability to develop, recommend, and implement innovative plans for continuous process improvement.
• Outstanding interpersonal skills are essential for effective collaboration and relationship-building.
• Superior written and verbal communication skills are required to convey ideas and information clearly and persuasively.
• Demonstrated customer relations skills and experience to enhance client interactions and satisfaction are vital.
• Proficiency in all areas of Microsoft Office Suite is necessary for effective task management and reporting.
• Bilingual skills are an asset that can enhance team dynamics and client engagement.
• Reliable transportation is a requirement to facilitate mobility.
• A willingness to relocate for promotional opportunities is essential for career advancement.

Skills

• Leadership
• Problem Solving
• Financial Analysis
• Customer Service
• Team Management
• Communication
• Training
• Customer Relations
• Microsoft Office Suite

Benefits

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program (no cost to you)
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts Along With Many Other Employee Benefits

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Flexible schedule with extensive travel requirements.