Assistant General Manager

Responsibilities

• Support the General Manager in developing a team of authentic Chuzers
• Uphold top-tier customer service, cleanliness, and an unbeatable culture
• Set the standard for hospitality in every aspect of our operations
• Lead your team in creating an unforgettable experience for our members and guests
• Provide a welcoming experience for every Chuze member and guest by sharing information about memberships, fitness programs, amenities, equipment, and engaging club tours
• Support your team in daily cleaning tasks throughout the club
• Support your team in membership sign-ups, retail displays and transactions, and serving smoothies (at clubs with Chuze Blends)
• Partner with your GM to develop the Operations and Kids Club Chuzers
• Recruit incredible new talent for your team
• Foster continuous growth through authentic conversations, performance reviews, and coaching documentation
• Guide your team through elevated member concerns and emergent facilities issues
• Determine the proper course of action and implement improvements to minimize disruptions to member experience
• Maintain strong cross-departmental communication and rapport with fitness, maintenance, and Home Office departments and processes
• Complete administrative tasks such as reporting, email management, club scheduling, and inventory maintenance

Qualifications

• A high school graduate or equivalent
• Two (2) or more years of team leadership or management experience
• Two (2) or more years of previous customer service experience
• Strong interpersonal and communication skills with the ability to cultivate a positive environment and develop a strong team
• Effective problem-solving and critical thinking skills with strong attention to detail
• Organized and accountable, able to set, reach, and prioritize goals
• Able to work varied hours, weekends, and opening/closing shifts as needed
• Excellent communication and interpersonal skills
• Team-based mindset with the capacity to receive and deliver feedback

Perks

• Free MAX Chuze Fitness membership + 1 Free membership for a family member or friend
• Accrued time off and paid floating holidays
• 401(k) Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Account (FSA)
• Discounts on all Chuze retail and Chuze Blends purchases
• Chuzer Referral Incentive Program
• Personal device stipend
• Free First Aid/CPR and food handler certifications
• Engaging and dynamic work environment with professional growth opportunities