Assistant General Manager

About the Role

Responsible for overall operation of the hotel through active involvement and support of all departments including Front Desk, Housekeeping, Maintenance, and Breakfast.

Responsibilities

• Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
• Drive guest satisfaction results through active support of all departments.
• Ensure teamwork and enhance cooperation between all departments.
• Maintain accurate payroll and employee records. Perform timely and fair reviews.
• Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
• Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.
• Provide comprehensive training to all staff.
• Acts as Manager on Duty as designated by the General Manager.
• Ensure positive financial performance through cost control of all departments and P&L analysis.
• Active involvement in revenue management strategies.

Skills

• Excellent verbal, comprehension, listening, and problem-solving skills
• Interpersonal and time management skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Qualifications

• Hotel Administration or Management education is a plus but not required.
• Previous hotel experience required.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or fingers; or feel objects, tools, or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.