Assistant General Manager
About the role
Welcome to Music City’s Front Door Nashville is a city of big dreams, bold melodies, and warm Southern hospitality — and at Hilton BNA Nashville Airport Terminal, you’ll be the one setting the tone for every traveler’s first and last impression of it. Perfectly positioned within the airport terminal, this property is more than a hotel; it’s the gateway to a city that never stops singing. If you’re ready to lead with purpose, inspire a team, and build a career with one of hospitality’s most respected names, read on. As a key member of our leadership team, you’ll partner directly with the General Manager to orchestrate every note of the hotel’s daily performance — from the Front Desk to Housekeeping, Maintenance to Breakfast service. This is a role for someone who thrives on energy, precision, and the art of genuine guest care. Think of yourself as the conductor behind the curtain, ensuring every department plays in harmony to create a five-star guest experience.
Responsibilities
- Provide strategic leadership and direction across all Rooms Division departments.
- Recruit, train, mentor, and develop department managers and supervisors.
- Establish performance goals and conduct regular evaluations that inspire growth.
- Champion a culture of service excellence, teamwork, and accountability.
- Ensure compliance with company policies, service standards, and labor regulations.
- Deliver consistently outstanding guest service from arrival through departure.
- Resolve escalated guest concerns with grace, empathy, and swift action.
- Monitor guest feedback, satisfaction surveys, and online reviews to drive continuous improvement.
- Oversee VIP guest arrangements and special rate programs.
- Direct daily operations within the Front