Assistant General Manager

About the role

As Assistant General Manager at the airport Escape Lounge, you'll lead front-of-house and kitchen teams to deliver exceptional guest experiences and operational excellence.

Responsibilities

• Lead a service-focused culture that delivers exceptional guest experiences, drives revenue and loyalty, maintains food and beverage standards, manages guest feedback, and ensures efficient daily operations.
• Support financial performance through effective P&L management, inventory control, waste reduction, cost management, vendor coordination, and clear communication of business results.
• Recruit, develop, coach, and engage high-performing team members while fostering a positive, inclusive workplace culture.
• Ensure compliance with all company, health, safety, licensing, regulatory, and airport operational requirements.

Requirements

• You'll be a hands-on hospitality leader with experience leading high-performing teams in fast-paced, guest-focused environments.
• You thrive under pressure, lead by example, and understand how to balance operational excellence, team engagement, and business performance.
• 3+ years of experience in a hospitality, restaurant, retail, or catering leadership role (Assistant Manager, Shift Manager, or similar).
• Proven ability to lead, coach, and motivate teams to deliver exceptional guest experiences.
• Strong business acumen, including inventory management, cost control, and financial performance.
• Knowledge of food safety, allergen management, responsible alcohol service, and operational compliance.
• Experience managing high-volume food and beverage operations.
• Skilled in recruiting, performance management, employee relations, and talent development.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Able to prioritize, delegate, and adapt in a fast-paced environment.
• Comfortable standing and moving throughout the operation for extended periods.
• Proficient in Microsoft Office and other business systems.

Qualifications

• Ability to obtain and maintain any required airport security clearances.

Skills

• Leadership and management skills.
• Team building and coaching abilities.
• Financial management and budgeting skills.
• Customer service and hospitality skills.
• Food safety and allergen management knowledge.
• Operational compliance and regulatory knowledge.

Benefits

• Open availability required. While we aim to maintain a consistent weekly schedule, most shifts will be scheduled during mid-day and afternoon hours. Flexibility to support varying business needs is expected.

Pay

$56,966.00- $65,000 based on experience.

Schedule

Open availability required. While we aim to maintain a consistent weekly schedule, most shifts will be scheduled during mid-day and afternoon hours. Flexibility to support varying business needs is expected.

Equal Opportunity Employer

CAVU is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.