Assistant General Manager

About the role

As Assistant General Manager at the airport Escape Lounge, you'll lead front-of-house and kitchen teams to deliver exceptional guest experiences and operational excellence.

Responsibilities

• Lead a service-focused culture that delivers exceptional guest experiences, drives revenue and loyalty, maintains food and beverage standards, manages guest feedback, and ensures efficient daily operations.
• Support financial performance through effective P&L management, inventory control, waste reduction, cost management, vendor coordination, and clear communication of business results.
• Recruit, develop, coach, and engage high-performing team members while fostering a positive, inclusive workplace culture.
• Ensure compliance with all company, health, safety, licensing, regulatory, and airport operational requirements.

Requirements

• You'll be a hands-on hospitality leader with experience leading high-performing teams in fast-paced, guest-focused environments.
• You thrive under pressure, lead by example, and understand how to balance operational excellence, team engagement, and business performance.
• 3+ years of experience in a hospitality, restaurant, retail, or catering leadership role (Assistant Manager, Shift Manager, or similar).
• Proven ability to lead, coach, and motivate teams to deliver exceptional guest experiences.
• Strong business acumen, including inventory management, cost control, and financial performance.
• Knowledge of food safety, allergen management, responsible alcohol service, and operational compliance.
• Experience managing high-volume food and beverage operations.
• Skilled in recruiting, performance management, employee relations, and talent development.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Able to prioritize, delegate, and adapt in a fast-paced environment.
• Comfortable standing and moving throughout the operation for extended periods.
• Proficient in Microsoft Office and other business systems.

Qualifications

• Ability to obtain and maintain any required airport security clearances.

Skills

• Leadership and team management skills.
• Financial management and budgeting skills.
• Customer service and hospitality skills.
• Food safety and allergen management knowledge.
• Operational compliance and regulatory knowledge.

Benefits

• Open availability required. While we aim to maintain a consistent weekly schedule, most shifts will be scheduled during mid-day and afternoon hours. Flexibility to support varying business needs is expected.

Pay

$66,332.00-$75,000 based on experience.

Schedule

Open availability required. While we aim to maintain a consistent weekly schedule, most shifts will be scheduled during mid-day and afternoon hours. Flexibility to support varying business needs is expected.