Assistant General Manager

Location: Bradley (BDL) Airport, Hartford, CT | Full-time | 40+ hours per week

About the Role

As Assistant General Manager at the airport Escape Lounge, you'll lead front-of-house and kitchen teams to deliver exceptional guest experiences and operational excellence. In this fast-paced, high-volume environment, you'll develop high-performing teams, drive business results, and ensure every guest receives outstanding service.

Responsibilities

• Lead a service-focused culture that delivers exceptional guest experiences, drives revenue and loyalty, maintains food and beverage standards, manages guest feedback, and ensures efficient daily operations.
• Support financial performance through effective P&L management, inventory control, waste reduction, cost management, vendor coordination, and clear communication of business results.
• Recruit, develop, coach, and engage high-performing team members while fostering a positive, inclusive workplace culture.
• Ensure compliance with all company, health, safety, licensing, regulatory, and airport operational requirements.

Working in a Premium Airport Lounge

• This role is based within a busy airport lounge serving departing passengers.
• The operation runs across extended airport opening hours, including early mornings, evenings, weekends, and holidays.
• Successful candidates must be able to obtain and maintain airport security clearance.
• You'll work in a fast-paced environment where exceptional hospitality and seamless guest service are essential.

Requirements

• 3+ years of experience in a hospitality, restaurant, retail, or catering leadership role (Assistant Manager, Shift Manager, or similar).
• Proven ability to lead, coach, and motivate teams to deliver exceptional guest experiences.
• Strong business acumen, including inventory management, cost control, and financial performance.
• Knowledge of food safety, allergen management, responsible alcohol service, and operational compliance.
• Experience managing high-volume food and beverage operations.
• Skilled in recruiting, performance management, employee relations, and talent development.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to prioritize, delegate, and adapt in a fast-paced environment.
• Comfortable standing and moving throughout the operation for extended periods.
• Proficient in Microsoft Office and other business systems.
• Ability to obtain and maintain any required airport security clearances.

Pay

$61,264.00 - $65,000 based on experience

Schedule

• Open availability required.
• While we aim to maintain a consistent weekly schedule, most shifts will be scheduled during mid-day and afternoon hours.
• Flexibility to support varying business needs is expected.

About CAVU

For airports, for partners, for people. We are CAVU. At CAVU, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. From the smallest ideas to the biggest changes, every day here is about creating better travel experiences. From our revenue-accelerating single-platform technology, Propel, through to our world-class hospitality venues including Escape Lounges – our solutions make travel more seamless and enjoyable for passengers, and more profitable for our clients and partners.

We know that to bring your best ideas, you need the space to think, the right support, and the freedom to be your true, authentic self. Whether you’re working from our offices, from home, in a lounge, or out on the road, we provide the environment to create, innovate, and transform airport travel. If you’re looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you. Together, we can reach new heights. Together, we are CAVU.