Assistant General Manager

About the Role

At Border Foods, we work with a people-first mantra. As an Assistant Manager, your mission is to reinforce the Border Foods CORE values: Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers with great food and a friendly experience. The purpose of this role is to make the lives of employees and guests better by creating opportunities to positively impact life experiences.

Responsibilities

• Guide team members and Shift Leaders, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner.
• Schedule and deploy the team correctly, monitor performance, and hold team members accountable for standards and expectations.
• Ensure a quality customer experience by driving fast and friendly service.
• Maintain the point of sale system by reporting system failures and verifying download accuracy (e.g., pricing updates, menu changes).
• Ensure health and safety standards are met and adhere to all local, state, and federal laws and guidelines.
• Create unity in the team by building cross-functional relationships and responding to team member questions/issues in a timely manner.
• Provide a safe work environment for team members and customers.
• Navigate challenging situations and provide appropriate guidance.
• Motivate and support the team through active listening and effective communication.
• Handle customer complaints/issues with a sincere approach and desire to find effective solutions.
• Instill a recognition culture that creates a positive work environment.
• Create short-term and long-term strategies for restaurant success.
• Deliver profit by utilizing and interpreting the P&L to make appropriate financial adjustments.
• Source, hire, and develop excellent team members, including conducting new hire orientation and developing training plans.
• Minimize loss through strict observance of cash handling policies, proper training, and compliance with accounting/banking requirements.
• Demonstrate efficient labor control, inventory control, and waste management.
• Build the capabilities of your team and provide learning and development opportunities.
• Offer guidance and demonstrate active and timely coaching capabilities.

Requirements

• Minimum of one year of restaurant or retail experience, or combined experience and education.
• Experience with sales building, P&L statements, recruiting, and training.
• Proven track record of successful hiring and retention.
• Ability to work early mornings, evenings, late nights, weekends, and some holidays as needed.
• Schedule demands may change; this non-exempt management position is expected to work a minimum of 50 hours per week.
• ServeSafe Certified.
• Must be at least 18 years of age.
• Valid driver’s license and vehicle insurance.
• High school diploma or equivalent.

Physical Demands

The physical demands for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These requirements may be accomplished with or without reasonable accommodation.

Benefits

• Flexible scheduling.
• Top pay in the industry with a bonus program (potential to earn up to an extra $20,000 annually in bonus alone).
• Education programs, including GED and tuition reimbursement offerings.
• Scholarship opportunities.
• Medical, dental, and vision benefits offered for all positions – even part-time.
• Free food.
• Vacation time (Paid Time Off), sick, and holiday pay.
• Vacation Donation Program.
• An incredible culture that encourages career growth and support.

Pay

$14 per hour - $35 per hour.