Assistant General Manager

About the role

The purpose of the Assistant Manager is to make the lives of the employees and the guests better by creating opportunities to positively impact life experiences. You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers with great food and a friendly experience.

Core Values

As an Assistant Manager your mission is to reinforce the Border Foods CORE values: Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment.

What's in it for you?

• Flexible scheduling
• Top pay in the industry
• Bonus program – Assistant General Managers have the potential to make up to an extra $20,000 annually in bonus alone
• Education programs, including GED and Tuition Reimbursement offerings
• Scholarship opportunities
• Medical/Dental/Vision benefits offered for all positions – even part-time
• Free food
• Vacation Time (Paid Time Off), Sick, and Holiday Pay
• Vacation Donation Program
• An incredible culture that encourages career growth and support

Responsibilities

• Guide team members and Shift Leaders, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner
• Schedule and deploy the Team correctly; monitor the performance of each Team Member and hold them accountable for standards and expectations
• Ensure a quality customer experience by driving fast and friendly service
• Maintain point of sale system by reporting all system failures and verifying download accuracy (e.g. pricing updates, menu changes)
• Ensure health and safety standards are met
• Adhere to all local, state, and federal laws and guidelines
• Create unity in the team by building cross functional relationships
• Respond to Team Member questions and resolve employee issues in a timely manner
• Provide a restaurant that is a safe place for team members to work and customers to visit
• Navigate challenging situations and provide appropriate guidance
• Motivate and support the team through active listening and the ability to communicate to a wide variety of audiences
• Represent Border Foods in handling customer complaints and/or issues; demonstrate a sincere approach and desire to find an effective solution
• Instill a recognition culture that creates a positive work environment
• Create short term and long-term strategies for restaurant success
• Deliver profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments
• Source, hire, and develop excellent Team Members
• Conduct New Hire orientation and develop the training plan for each new hire
• Minimize loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements
• Demonstrate efficient labor control, inventory control, and waste management
• Build the capabilities of the team
• Provide learning and development opportunities for all Team Members
• Offer guidance to Team Members
• Consistently demonstrate active and timely coaching capabilities
• Bring others along, operationally, through use of tools

Qualifications

• Minimum of one year restaurant or retail experience, or combined experience and education
• Experience with sales building, P&L statements, recruiting, and training
• Proven track record of successful hiring and retention
• Ability to work early morning, evenings, late night, weekends, and some holidays as needed (schedule demands may change)
• This non-exempt management position is expected to work a minimum of 50 hours per week
• ServeSafe Certified
• Must be at least 18 years of age
• Valid Driver's license and vehicle insurance
• High school diploma or equivalent

Physical Demands

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.