Assistant General Manager

About the Role

The Assistant General Manager is responsible for creating a culture that reflects the company values, managing daily restaurant operations, developing and managing employees, overseeing inventory and food ordering, optimizing profits, and ensuring guest satisfaction.

This position reports to the Restaurant General Manager.

Responsibilities

• Financial: Adhere to company standards and service levels to increase sales. Ensure all financial and personnel/payroll administrative duties are completed accurately, on time, and in accordance with company policies.
• Food Safety and Planning:
  • Maintain a safe, secure, and healthy environment by following sanitation standards and complying with health and legal regulations.
  • Ensure consistent high-quality food preparation and service.
  • Maintain professional restaurant image, including cleanliness, uniforms, and appearance standards.
  • Manage accurate inventory and control cost of goods; supervise portion control to minimize waste.
  • Estimate food needs, place orders with distributors, and schedule deliveries.
  • Uphold ServSafe certification and guidelines; complete weekly Food Excellence Self-Assessment.
• Guest Service: Ensure positive guest experiences, respond to complaints, and take action to turn dissatisfied guests into return guests.
• Operations:
  • Ensure a safe working environment for employees and guests; complete accident reports promptly.
  • Manage shifts, including decision-making, scheduling, planning, and upholding standards for product quality and cleanliness.
  • Investigate and resolve complaints regarding food quality and service.
• Personnel:
  • Ensure all employees complete training; communicate job expectations and enforce policies.
  • Provide ongoing feedback and establish performance expectations.
  • Prepare schedules to ensure the restaurant is fully staffed for all shifts.
  • Develop crew members into Shift Leaders and Shift Leaders into Assistant Managers.
• Accountabilities:
  • Maintain compliance with state, local, and federal regulations, as well as company policies.
  • Perform loss prevention audits to ensure legal compliance.
  • Uphold company purpose and values; keep the Restaurant General Manager informed of all issues.
  • Complete job responsibilities in a timely and effective manner.
  • Foster a cooperative and harmonious working climate to maximize employee morale and productivity.
  • Accomplish company goals by accepting ownership of tasks.
  • Perform other duties as required or requested.