Assistant General Manager

Responsibilities

• Manages and develops designated service center operations staff, including hiring, terminating, and disciplining of employees, setting work priorities, conducting staff meetings, scheduling employees, counseling employees, coordinating training, evaluating performance, and directing work assignments to ensure effective operations.
• Implements operational plans and budgets to achieve profit and growth goals. Monitors departmental expenditures. Enters and maintains operational statistics to include call tracking, daily sales, technician tracking, vehicle maintenance, etc.
• Manages daily service center operations to ensure that proper procedures and guidelines are in place and followed for provision of quality installations and services.
• Performs or manages service functions to ensure quality work, competitive pricing, and establishment of appropriate production goals.
• Manages support functions to ensure implementation and compliance with appropriate office procedures, records maintenance, and reporting.
• May manage and coordinate warehousing functions to ensure adequate inventory levels and turns, proper material handling procedures, accuracy of stock count, timely reporting of warranty claims, and proper housekeeping.
• Participates in sales generation by actively seeking new business and assisting in the creation of sales material and training sessions. May provide ongoing sales training to staff.
• Solves customer issues and complaints to ensure customer satisfaction.
• Remains current on changes within the regulatory, economic, and competitive environment which may affect the operations of the service center.
• Assists in the establishment, maintenance, and monitoring of internal controls and policies and procedures for operational areas.
• Reviews and promotes the maintenance of a safe, accident-free, and healthy work environment. Oversees safety reporting.
• May assist in establishing pricing structures and labor rates.
• Maintains dispatching operations to ensure that all work is distributed evenly and appropriately to technicians based on workload, technician availability, technician expertise, and priority of need.

Qualifications

• A High School diploma or general education degree (GED) is required with 4-6 years of experience in service operations management in the primary business of the service center.
• Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
• A Bachelor’s degree in business administration is preferred.
• A working knowledge of plumbing, electricity, and air flow are required.
• Trade licensure is desired.
• A valid driver’s license is required.
• Must possess a working knowledge of local codes and general industry standards.
• Strong supervisory, communications, computer, and mathematical skills are required.