Assistant General Manager
Responsibilities
- Review and analyze P&L statements
- Provide GAS3 selling experience for DIY and DIFM customers
- Achieve personal and store sales goals and service objectives
- Manage DIY services including battery installation, testing, wiper installs, etc.
- Ensure high standards of customer service including prompt handling of complaints for product and operational standards
- Manager on duty responsibilities: touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties
- Weekly scheduling process
Skills
- Friendly communication
- Ability to locate and stock parts
- Safety knowledge and skills
- Parts and automotive system knowledge
- ASE P2 certified or ASE ready equivalent
- Ability to execute and train advanced solution, project and product quality recommendations
- Ability to source from numerous places including special order, FDO, second source, etc.
- Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
- Ability to execute and train inventory systems and store equipment
- Ability to execute and train POS and Parts lookup systems
- Working knowledge of automotive systems preferred
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
- Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
- Ability to review and analyze business reports, such as profit and loss statement (P&L)
- Hold others accountable, inspect work quality and give feedback in a way that is inspiring
- Ability to work an assortment of days, evenings, and weekends as needed
Qualifications
- 2–3 years of experience managing a team of 10–20 team members in a fast-paced, highly dynamic retail environment
- Successful experience managing profitability; proven financial and business acumen
- High school diploma or general education degree (GED)
- Bachelor’s degree in business or a related area preferred
- ASE Certification preferred, but not required
Requirements
Physical demands: The employee will predominantly be walking or standing. Required to talk and hear, use hands and fingers to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Work environment: Usually working inside; occasionally outside and exposed to various weather conditions while performing tasks such as installing batteries and wiper blades. Occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. Noise level is usually moderate.
Pay
Position is eligible for sales commission based on individual or store performance.