Assistant General Manager

Primary Responsibilities

• Knowledge to review and analyze P&L statement
• Provide GAS3 selling experience for DIY and DIFM customers
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service including prompt handling of any complaints
• Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
• Weekly scheduling process

Success Factors

• Friendly communication
• Safety knowledge and skills
• Parts and automotive system knowledge skills
• ASE P2 certified or ASE ready equivalent
• Ability to execute and train advanced solution, project and product quality recommendations
• Ability to source from numerous places including special order, FDO, second source, etc.
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and Parts lookup systems

Essential Job Skills

• Necessary for Success as an Assistant General Manager
• Working knowledge of automotive systems preferred
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
• Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Review and analyze business reports, such as profit and loss statement (P&L)
• Hold others accountable, inspect work quality and give feedback in a way that is inspiring
• Work an assortment of days, evenings, and weekends as needed

Prior Experience

• Necessary for Success as an Assistant General Manager
• 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment
• Successful experience managing profitability; proven financial and business acumen

Education

• High school diploma or general education degree (GED), Bachelor’s degree in business or a related area

Physical Demands

• Walking or standing
• Talking and hearing
• Handling or feeling
• Reaching with hands and arms
• Climbing or balancing
• Stooping, kneeling, crouching, or crawling
• Lifting and/or moving up to 50 pounds
• Lifting and/or moving up to 100 pounds
• Close vision, distance vision, color vision, depth perception, and ability to adjust focus
• Walking and standing inside
• Exposure to moving mechanical parts, high, precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration
• Moderate noise level

Work Environment

• Usually working inside
• Occasionally working outside and exposed to various weather conditions
• Exposed to moving mechanical parts, high, precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration
• Moderate noise level

Position Eligibility

• Eligible for sales commission based on individual or store performance

Benefits

• Comprehensive health and wellness benefits program

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Equal Opportunity Employer

• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.