Assistant General Manager - Aquatics & Team Leadership

About the role

Aqua-Tots Swim School in Hamburg is hiring an Assistant General Manager - Aquatics & Team Leadership to help lead our school, develop our aquatic team, and create an excellent experience for families.

Responsibilities

• Lead, coach, train, and develop swim instructors and aquatic staff
• Evaluate lesson quality and help instructors improve
• Maintain high standards for safety, curriculum, consistency, and customer experience
• Help identify students who are stuck, at risk, or need additional support in their swim journey
• Lead aquatic staff meetings, trainings, and development conversations
• Plan and facilitate monthly in-service trainings to align the team on curriculum updates, service standards, safety expectations, and school priorities
• Serve as Manager on Duty when needed
• Help recruit, interview, onboard, and retain team members
• Support staff scheduling, shift coverage, communication, and accountability
• Partner with the General Manager and ownership team to keep the school running smoothly
• Help create a positive, energetic, team-first culture
• Build relationships with families and students
• Help families understand their child’s progress and next steps
• Support customer retention through strong communication and problem-solving
• Support sales efforts and help the school achieve revenue goals by educating families, converting trial lessons, and promoting the right program options for each child
• Assist with service concerns in a professional, helpful way
• Help maintain a clean, safe, organized, and professional facility
• Support daily operations, safety checks, and Aqua-Tots brand standards
• Ensure the pool, pump room, lobby, changing areas, and lesson environment are ready for families and staff

Qualifications

• Previous leadership, management, coaching, aquatics, childcare, fitness, hospitality, retail, or customer service experience
• Strong communication skills and comfort speaking in front of a group
• Comfort supporting sales goals, customer retention, and revenue-focused conversations with families
• Ability to lead, coach, and hold a team accountable
• Reliable transportation
• Eligible to work in the United States
• Ability to work one weekend day and two closing shifts per week
• Willingness to teach in the water and become fully trained in the Aqua-Tots curriculum