Assistant General Manager (AGM)

Essential Duties And Responsibilities

• Maintains guest service as the driving philosophy of the hotel.
  • Personally demonstrates a commitment to guest service by responding to guests’ needs.
  • Committed to making every guest 100 percent satisfied.
  • Ensures hotel staff, including all new-hires, know AND understand the importance of guest satisfaction, and are trained to meet service standards.
  • Develops added-value customer service programs.
  • Safeguards hotel standards contribute to the delivery of consistent guest service.
  • Implements and practices guest service initiatives.
• Develops and implements marketing and action plans based on demand segments to maximize revenue per available room.
  • Knows why competitors are successful in each demand segment and directly markets/sells against them.
  • Synchronizes advertising, public relations, and promotional programs.
  • Knows key accounts and actively “sells” through sales calls, property tours, etc.
• Mets or exceeds budgeted profit margin for hotel.
  • Accurately forecasts revenues/expenses.
  • Presents annual budget that accurately reflects the hotel’s business plan.
  • Anticipates revenue/cost problems and manages the timing of discretionary expenditures to stabilize cash flow.
  • Analyzes financial and operating information on an ongoing basis to adjust business plans, labor requirements and operating costs.
  • Safeguards hotel staff is trained in financial control procedures for cash, vouchers, inventories and receivables, and that these procedures are regularly followed.
  • Produces accurate, timely financial reports.
  • Knows the hotel’s demand segments and sources of business for each.
  • Knows the principal competition for each demand segment and can take advantage of the hotel’s relative strengths against each.
  • Identifies major revenue and expense opportunities and possible problems.
  • Accurately forecasts occupancy changes based on the changing market conditions (e.g. increased competition).
• Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation and pay/reward programs to maintain a qualified workforce.
  • Maintains a positive, cooperative work environment between staff and management.
  • Emphasizes employee selection, training and development as a way of doing business.
  • Safeguards all hotel employees know hotel objectives.
  • Safeguards personnel files are accurate and comply with both local and federal laws and regulations.
  • Administers personnel policies fairly and consistently.
  • Resolves employee grievances in a fair and timely way.
  • Helps to develop management talent by acting as a mentor for direct reports.
  • Safeguards training objectives and development plans are completed.
  • Maintains acceptable turnover levels.
• Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
  • Protects the interests of the hotel during capital projects.
  • Coordinates capital projects within budget, on time, and with minimal disruption to the guests.
  • Has outstanding property Quality Assurance Evaluations.
  • Personally conducts a weekly property audit with the hotel’s maintenance supervisor and executive housekeeper.
  • Inspects rooms, building exterior, parking lot, etc.
• Knows local health and safety codes and regulations that apply to the hotel.
  • Understands and implements “Right to Know” laws.
  • Recognizes and corrects potential safety hazards such as broken doors or railings, fire hazards, etc.
  • Recognizes and corrects potential security problems such as locking doors after hours, etc.
  • Understands and follows policies and procedures for the hotel’s key control system and ensures others are trained in same.
  • Uses ongoing safety training to minimize worker’s compensation claims.
• Manages and directs all aspects of the hotel operations, human resources, profitability, and service standards in accordance with brand and company policies.
  • Manages and directs all aspects of the hotel operations, human resources, profitability, and service standards in accordance with brand and company policies.
  • Manages and directs all aspects of the hotel operations, human resources, profitability, and service standards in accordance with brand and company policies.
  • Manages and directs all aspects of the hotel operations, human resources, profitability, and service standards in accordance with brand and company policies.
  • Manages and directs all aspects of the hotel operations, human resources, profitability, and service standards in accordance with brand and company policies.
  • Manages and directs all aspects of the hotel operations, human resources, profitability, and service standards in accordance with brand and company policies.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • EDUCATION And/or EXPERIENCE
    • 2+ years hotel experience in operations, food and beverage or administrative
    • Bachelor’s degree in hospitality, accounting or business.
    • May be required to work nights, weekends, and/or holidays.
  • Language And Mathematical Skills
    • Ability to read and speak English and comprehend simple instructions, short correspondence, and memos.
    • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
    • Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property.
    • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Detail oriented with outstanding organizational and communication skills.
  • REASONING ABILITY
    • Demonstrate the ability to anticipate and solve practical problems or resolve issues.
    • Ability to maintain strict confidentiality as it pertains to employees, business decisions and overall hotel operations.
  • CERTIFICATES, LICENSES, REGISTRATIONS
    • Previous Experience Required.
    • Tools & Equipment: Systems to be provided such as software, systems relevant to job requirements.
    • Physical Demands/ Work Environment
      • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.
      • Frequently required to reach with hands and arms.
      • Occasionally required to stoop, kneel, or crouch.
      • Occasionally lift and/or move up to 50 pounds.
      • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
    • Benefits
      • 401(k)
      • Dental insurance
      • Health insurance
      • Paid time off
      • Vision insurance
    • Schedule
      • 10 hour shift
      • Day shift
      • Holidays
      • Night shift
      • Weekend availability
    • Supplemental Pay
      • Bonus pay
    • Ability To Commute/relocate
      • Manahawkin, NJ 08050: Reliably commute or planning to relocate before starting work (Preferred)
    • Education
      • Associate (Preferred)
    • Experience
      • Hotel management: 1 year (Preferred)
      • Hospitality: 1 year (Preferred)
    • Work Location
      • One location
    • Apply
      • Apply