Assistant General Manager 539 E. Parkway Gatlinburg, US, TN, 37738

Reports to: General Manager

About the Company

Margaritaville Resort is the top-rated hotel in Gatlinburg, with 163 rooms and suites, a spa, on-property restaurant, bar, coffee shop, and meeting space. The resort prides itself on creating and delivering fun and escapism for all guests and staff and is looking for an Assistant General Manager who will champion that culture every day.

About the Role

Provide guidance and leadership to the Front Office, Housekeeping, Food and Beverage, and Engineering Departments, ensuring consistent compliance with hotel policies and quality guest service. Responsible for oversight of all department functions related to hotel operations and for the ongoing success of hotel operations during—and in the absence of—the General Manager.

Responsibilities

• Verifies accuracy of cashiers’ deposits and prepares them for a daily bank deposit.
• Performs administrative and clerical duties as needed.
• Produces accurate and timely reports relative to service scores, expense control, and other areas as requested by the General Manager.
• Verifies accuracy of cash on hand, including safe, petty cash, and logs any discrepancies on a daily basis.
• Prepares and delivers “daily reports” for the hotel and transmits them to Hotel Partners’ executive team.
• Establishes a service-focused culture through leading daily meetings with front office staff, maintenance, and housekeeping.
• Demonstrates complete knowledge of all hotel systems including phone PBX system, key system, PMS systems, and Diverse programs.
• Knowledge of fire alarm system and evacuation procedures.
• Must have good knowledge of the surrounding area, strong people and telephone skills.
• Ensures security of guests, fellow employees, and hotel assets.
• Must be CPR certified, MSDS trained, and complete brand-specific training program.
• Know and adhere to Diverse and Margaritaville brand-specific standards.
• Must have knowledge of M3 accounting system.
• Maintains a clean and attractive work area, uniform, and personal appearance.
• Exhibits a professional demeanor at all times and leads by example.
• Interacts with internal and external customers in a positive, professional, and accommodating manner.
• Prepares month-end reporting as requested by the General Manager.
• Keeps confidential the business functions of the company, including financial status, customer/guest information, and employee issues.
• Performs any other required duties as requested by the General Manager to aid in better operation of the hotel and service to the guests.
• Self-starting personality with an even disposition to effectively communicate with guests, team members, and the community.
• Familiar with and adheres to Diverse and Margaritaville standards as outlined in handbooks and other policies/rules of conduct, including personal appearance/grooming, attendance, and safe/efficient operations.
• Performs any other job-related duties as assigned.

Requirements

• Must have a flexible schedule and ability to work days, evenings, or nights any day of the week, including weekends and holidays.
• Exceptional customer service skills.
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible.
• Ability to work well in a team environment.
• Self-starting personality with an even disposition to effectively communicate with guests and staff.
• Excellent written, verbal, and organizational skills.
• Computer literacy and financial management skills.

Qualifications

• College degree preferred.
• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.

• While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.
• Occasionally required to walk and reach with hands and arms.
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.