Assistant General Manager 42500

About Us

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We are committed to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and a lot of fun.

The Car Park is a rapidly growing parking and transportation company operating more than 500 locations across the United States. We leverage cutting-edge technology, deliver legendary customer service, and provide best-in-class practices to our clients in markets including hospitality, healthcare, events, municipalities, office, retail, and universities.

Responsibilities

• Provide support to the General Manager and oversee day-to-day operations, including scheduling team members and ensuring appropriate staffing.
• Respond to customer and client inquiries while ensuring parking location operations are performed professionally and meet all contractual obligations.
• Promote client relationship development through outstanding communication.
• Oversee daily activities of parking garages to maximize scheduling and real-time utilization of Team Members.
• Assist in onboarding, offboarding, and performance management of Team Members.
• Ensure operational guidelines, security, cash control, and customer service procedures are implemented and adhered to.
• Recommend and implement plans or programs to improve safety and other aspects of operations.
• Assist in training team members in customer service, safety, and inclusion.
• Prepare and conduct operational audits.
• Ensure systems are operational twenty-four hours a day, seven days a week.
• Set and maintain a positive and professional example for the workforce.
• Drop, move, and pick up parking equipment (cones, barricades, signs, etc.), as required.
• Handle and safeguard cash before, during, and after select events, as required.
• Other duties as assigned.

Requirements

• Knowledge of financial reporting and budget responsibility.
• Strong MS Office skills.
• Ability to lead workforce teams of both professional and front-line employees.
• Excellent organizational, problem-solving, and time management skills.
• Exceptional verbal and written communication skills.
• Ability to remain driven to ensure the best possible support and customer service.
• Time management and prioritization skills.

Qualifications

• A high school diploma or GED.
• 5+ years of management or supervisory experience in customer service.

Benefits

• 18 days of PTO (Recharging your Battery).
• Paid Parental Leave.
• Volunteer Time Off (VTO).
• Paid holidays.
• Bereavement leave.
• Medical, Dental, and Vision coverage.
• Flexible and health spending accounts.
• Short-term disability.
• Critical illness and accident benefits.
• Life insurance.
• Tuition reimbursement.
• 401(k) and more (available to eligible Team Members).