Assistant General Manager 3

About the role

The Assistant General Manager (AGM) assists the General Manager in overseeing all operational aspects of a development/asset and assumes partial operational control in the GM’s absence.

Responsibilities

• Manage the Assistant General Manager and other site-specific administrative staff
• Oversee and implement site-specific operational policies and procedures to ensure maximum employee performance
• Implement regulatory compliance efforts and coordinate leasing activities (continuous occupancy management, move-ins/vacates/turnover)
• Support and manage on-site LIHTC and/or Section 8 administration and compliance
• Oversee payroll, paid time off, and staff overtime for site employees
• Follow up on violations issued by City, State, and Federal agencies
• Procure vendors, services, and materials transparently in accordance with C&C policies; review and approve invoices aligned with budget projections
• Aggregate and mitigate pre-acquisition Housing Quality Standards (HQS) violations, including uploading completed NE-2 forms to the Division of Tenant Resources (DTR) portal
• Oversee implementation of resident accounts receivable collections and legal arrears processes
• Oversee rent collection and resident arrears outreach following NYCHA guidelines
• Work with counsel and other parties on tenant arrears, insurance matters, and other legal issues
• Pursue tenant arrears and initiate non-payment proceedings
• Oversee BAEZ (mold survey & remediation) mitigation and reporting per NYCHA requirements
• Monitor and supervise staff responsible for all trackers required by C&C management, NYCHA, government entities, partners, etc.
• Coordinate with Builders on construction and resident relocation
• Track and monitor monthly resident outreach notifications; work closely with social services, community affairs, and community leader teams
• Prepare and submit NYCHA-related reports no later than the 5th of each month
• Work closely with Development, L+M Builders teams, and related partners, stakeholders, and ownership groups
• Enact and enforce organizational initiatives and SOPs
• Monitor performance of direct reports and coordinate with HR on progressive disciplinary measures
• Play a critical role with development teams in executing short- and long-term initiatives across residential and retail components
• Oversee incident reporting to ensure all parties (site security, leadership, insurance, legal) are engaged and details are recorded
• Manage the violation process to completion
• Ensure effective handling of CAM charges/allocations, multi-entity cost-sharing allocations, AR/AP, MOR variance explanations, operating and CAPEX budget preparation
• Support the leasing team on renewals, lease terminations, and negotiations
• Liaise with Community Affairs to incorporate resident feedback into property operations and support L+M/C&C initiatives; collaborate with social services teams/agencies to support at-risk residents
• Maintain accountability and provide direct leadership in supervising agency-specific inspections (REAC, MOR, API, etc.)
• Work closely with Asset Management and partners to drive value and control expenditures
• Manage all CAPEX projects; collaborate with AM, builder’s group, and RM on bidding, leveling, and execution of contract documents
• Manage retail/commercial operations pursuant to lease agreements
• Manage the unit turnover process, including bid-leveling, estimating, and awarding
• Strategize and coordinate major projects/initiatives and PILOT programs as trend-setters for the portfolio
• Engage as the direct point of contact for agency officials/representatives (HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, NYCHA, etc.)
• Coordinate BBRI, OCAF, MU2M efforts, including direct submissions when required
• Conduct property inspections to verify maintenance work and identify areas needing attention
• Ensure staff are trained in required applications and tools; confirm staff understand roles, responsibilities, and desired outcomes
• Attend Tenant Association meetings as necessary
• Work closely with the security team on security-related initiatives

Requirements

• Bachelor’s degree preferred or a combination of work experience, education, and professional designations/certifications
• Preferred certifications: RAM, ARM, AHM, LIHTC, CPM
• 3+ years of experience in Property Management Operational roles with a college degree — or — 4+ years of experience in a direct APM/AGM role at similar scale/scope properties without a college degree

Additional Knowledge, Skills and Abilities

• Proficiency in Microsoft Office applications
• Proficiency in Yardi required
• Experience in residential housing (market-rate and/or affordable) and regulatory compliance
• Strong understanding of building finance and PM-specific financial reporting
• Strong understanding of regulatory compliance (Rent-Stabilization/Fair Housing/Section 8, etc.)
• Building system knowledge required
• Project management experience
• Exemplary customer service skills
• Ability to complete tasks/projects on time