Assistant Front Office Manager (N) - Hotel Front Desk PM/Overnight

About the role

We’re Sonesta International Hotels, the 8th largest hotel company in the U.S.—and growing fast. We deliver service with passion, loyalty with purpose, and experiences that truly connect. This role assists in managing all aspects of front office areas to ensure guest satisfaction and maximize hotel profitability.

Responsibilities

• Act independently as MOD, covering morning and evening shifts
• Supervise all front office staff including front desk, communications, uniform services, and concierge
• Offer MOD support to other unsupervised departments as needed
• Act as Travel pass champion, distribute minutes, and conduct Manager’s Meeting
• Oversee VIP arrivals, perform VIP Escorts, and act as Lobby Ambassador
• Track and follow up on in-house guest challenges and resolve guest related issues
• Liaison with other departments to ensure guest satisfaction and assist with post-stay guest follow up
• Perform Property rounds, act as Front Office representative during Pre-Cons, and monitor concierge requests
• Provide site tours of the hotel and deliver Passionate & Engaging Service to our Guests

Qualifications

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
• Appropriate professional appearance and demeanor
• Knowledge of Opera and internet software preferred
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Bi-Lingual communications skills a plus
• Strong communication skills
• Required to obtain Fire Life Safety Director Certification for Sonesta property within the 180 days of employment

Pay

Hourly Compensation Range: $28.46 - $31.25. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance