Assistant Front Office Manager – Luxury Oceanfront Resort | Isla Bella Beach Resort

Job Summary

Isla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seeking a service-driven and experienced Assistant Front Office Manager to support our Front Office operations.

Responsibilities

• Support daily Front Desk and Front Office operations to ensure service standards are consistently met
• Supervise, coach, and support Front Desk Agents and Night Auditors
• Provide hands-on leadership during shifts and act as Manager on Duty when assigned
• Greet, check-in, and check-out guests in a friendly, efficient, and professional manner
• Handle guest concerns and service recovery with urgency and professionalism
• Aid with scheduling, onboarding, training, and performance coaching of team members
• Maintain knowledge of resort services, amenities, promotions, and in-house groups
• Aid with room assignments, reservations, and special requests
• Ensure compliance with cash handling, safety, and operational procedures
• Review daily reports, logs, and communications to ensure follow-up and accuracy
• Maintain a clean, organized, and professional Front Desk environment
• Support team members as needed to ensure smooth and efficient operations

Qualifications

• Minimum of 2 years of Front Desk experience in a hotel or resort environment
• Previous supervisory or leadership experience preferred
• Strong guest service, leadership, and communication skills
• Ability to multitask and perform effectively in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Experience with hotel property management systems preferred
• Basic proficiency in Microsoft Office
• Flexible schedule including evenings, weekends, and holidays
• Physical Requirements: Ability to stand for extended periods throughout the shift, ability to lift up to 50 pounds occasionally, comfortable working in a fast-paced, guest-facing environment

Benefits & Perks

• Medical, Dental & Vision Insurance
• Additional voluntary benefits
• Employee housing based on availability
• Discounts at EOS Hospitality sister properties
• Opportunities for growth within EOS Hospitality