Assistant Front Office Manager - Full Time

Responsibilities

• Supports the Front Office Department while working closely with department managers and directors and other hotel divisions.
• Supervises, coaches and motivates the Front Office team including hourly colleagues and supervisors, towards achieving exceptional guest service results and complete colleague engagement.
• Ability to execute the hotel goals in reaching service scores on our guest and colleague surveys.
• Ensure thorough communication and understanding with guests, colleagues and other departments by reviewing hotel events and activities.
• Support Front Office team in proactively reviewing staffing and equipment needs.
• Responsible for maintaining a high energy, positive, professional appearance.
• Perform administrative tasks such as facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget.
• Perform daily walk-throughs in the Front Office department to ensure full compliance with health and safety of our guest and colleagues.

Qualifications

• Full Time Management Position that requires full flexibility, including the ability to work weekends, evenings, and holidays and a varied schedule.
• A true desire to understand and anticipate the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Must be proficient in general computer knowledge.
• Candidates should be creative, innovative, detail oriented and organized.
• Strong hotel operations experience.
• Previous experience in Front Office leadership preferred.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service.

Pay

Salary Range for this position: $67,000 to 75,000.