Assistant Front Office Manager - Embassy Suites by Hilton Las Vegas

Responsibilities

• Anticipate guest needs, respond promptly, and acknowledge all guests while maintaining positive guest relations at all times.
• Greet and communicate cordially with guests, ensuring prompt and professional check-in and check-out processes.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators.
• Possess a complete understanding of Front Office staff job descriptions and duties, and be able to perform any of these duties as needed.
• Resolve guest complaints, ensuring guest satisfaction in every interaction by managing the resolution process, investigating situations, and applying creative problem-solving.
• Accurately manage and operate the MICROS system at the front office, handling all daily transactions and less frequent operations.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests, and maintenance needs.
• Assist the General Manager with special requests, group blocking, and unusual circumstances.