Assistant Front Office Manager

About the role

Viceroy Hotels & Resorts is seeking an Assistant Front Office Manager to support the Front Office department in delivering exceptional guest experiences in Ketchum, Idaho. The ideal candidate will have a 4-year college degree and at least 1 year of related experience, with supervisory experience preferred.

Responsibilities

• Supports daily operation of the Front Office department
• Assists in guest reception and responds to social media feedback
• Maintains a friendly and caring demeanor in a fast-paced environment
• Communicates effectively with guests, team members, and other departments
• Trains and leads guest service initiatives within the front office department
• Registers guests promptly and courteously, uses up-selling techniques, prepares for group check-ins/check-outs, and assists with VIP arrivals
• Maintains and updates guest profiles, reviews daily and future reservations, and works with IRD and PH to communicate F&B requests
• Interviews, hires, and trains guest services agents
• Stays informed of events/functions in the hotel during shifts
• Maintains a house bank, reports daily receipts and deposits, and finds guest-centric solutions
• Promotes hotel services, provides guest information, and resolves guest complaints
• Supervises shifts when needed, works with Sales and VIP clients, and stays updated on developments in the hotel
• Attends mandatory meetings and trainings, and maintains a warm and friendly demeanor at all times

Qualifications

• A 4-year college degree and at least 1 year of related experience required
• Supervisory experience required
• Labor experience and OPERA experiences preferred
• Proficient in Windows, company-approved spreadsheets, and word processing
• Long hours and two overnight shifts are sometimes required
• Must be able to stand for the entire shift, exert up to 20 pounds of force occasionally, and up to 10 pounds frequently or constantly
• Effective verbal and written communication skills, ability to listen and clarify concerns, multitasking, prioritizing, and problem-solving abilities
• Knowledge of emergency procedures and hotel policies and procedures