Assistant Front Office Manager

The Seagate is looking for an Assistant Front Desk Manager to support daily Front Office operations and deliver exceptional guest experiences in a fast-paced luxury environment.

Responsibilities

• Assist in the selection, onboarding, training, and development of Front Office team members
• Supervise daily Front Desk operations and ensure efficient shift coverage and workflow management
• Monitor employee performance and provide coaching to drive engagement and service excellence
• Foster positive working relationships and open communication across all hotel departments
• Utilize Opera PMS, Omni Key, PBX, and other hotel systems to support daily operations
• Review guest reservations, folios, billing, and account information to ensure accuracy
• Maintain and communicate accurate room status information to appropriate departments
• Resolve guest concerns and service recovery situations promptly and professionally
• Coordinate and manage group reservations, rooming lists, and special requirements
• Review and reconcile credit limit reports and support financial accuracy within the department
• Assist in managing departmental operations within established budget guidelines
• Communicate key operational updates and shift information to incoming managers and team members
• Conduct cashier audits, verify banks, and oversee daily cash-handling procedures
• Ensure compliance with company policies, procedures, grooming standards, and uniform requirements
• Support special projects and perform additional duties as assigned

Requirements

• Previous Front Office supervisory or leadership experience in a hotel environment preferred
• Strong guest service, communication, and problem-solving skills
• Experience with Marriott front office systems
• Ability to lead, coach, and motivate team members in a fast-paced environment
• Strong attention to detail and accuracy in financial and operational processes
• Excellent organizational and time-management skills with the ability to multitask effectively
• Professional, polished demeanor aligned with a luxury hospitality environment
• Ability to remain calm, patient, and service-focused during high-volume periods
• Commitment to upholding The Seagate's standards, policies, and guest service culture
• Flexibility to work varied schedules, including weekends, evenings, holidays, and extended hours as business demands
• Ability to stand and walk for extended periods
• Ability to lift, carry, and push up to 50 pounds
• Ability to push carts weighing up to 250 pounds when necessary
• Ability to bend, reach, and perform repetitive tasks throughout the shift

Schedule

• Flexible schedule, including nights, weekends, and holidays as needed