Assistant Front Office Manager

About the role

The Assistant Front Office Manager is responsible for providing administrative support to the front office team, ensuring smooth operations, and assisting in the management of guest relations.

Responsibilities

• Handle incoming calls and emails, directing inquiries to appropriate personnel and providing timely responses.
• Manage reservations and confirmations, ensuring accuracy and efficiency.
• Prepare reports and maintain records related to guest services and operations.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready for check-in/check-out.
• Assist in the planning and execution of special events and functions.
• Support the Front Office Manager in managing the day-to-day operations of the front desk.

Requirements

• High school diploma or equivalent, preferably with some college coursework.
• At least 2 years of experience in a hospitality setting, preferably in a front office position.
• Strong organizational skills and attention to detail.
• Excellent customer service skills and the ability to work effectively under pressure.
• Proficiency in Microsoft Office Suite.

Qualifications

• Ability to communicate effectively both verbally and in writing.
• Basic computer skills, including proficiency in using hotel management systems.
• Knowledge of local area attractions and amenities.

Skills

• Customer service skills.
• Time management and multitasking abilities.
• Problem-solving skills.
• Attention to detail.

Benefits

• Comprehensive health insurance coverage.
• Flexible schedule options.
• Professional development opportunities.

Pay

$20 - $25 per hour based on experience.

Schedule

Variable schedule to accommodate shift coverage and operational needs.