Assistant Front Office Manager

About the role

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. This role has so many different facets, including abundant opportunity to be creative, warm, imaginative, and further develop your leadership skills in our Front Office department.

Responsibilities

• Train, supervise, and help mentor new hires, setting them up for success in the most productive ways.
• Cultivate a culture of excellence among the service team, ensuring high standards of guest and team member engagement.
• Lead by example, demonstrating stellar service and respect for nature.
• Interact with guests, whether they are arriving from across an ocean or just around the corner.

Requirements

• Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.
• A post-secondary diploma or degree would be a plus.
• Advanced knowledge of front office operations.
• Strong leader with a proven track record in guest and team member engagement and financial performance.
• Excellent communication skills, both verbal and written.
• Able to accommodate a flexible schedule to include days, evenings, weekends, and holidays.

Qualifications

• Minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.
• A post-secondary diploma or degree would be a plus.
• Advanced knowledge of front office operations.
• Strong leader with a proven track record in guest and team member engagement and financial performance.
• Excellent communication skills, both verbal and written.
• Able to accommodate a flexible schedule to include days, evenings, weekends, and holidays.

Skills

• Leadership
• Communication
• Teamwork
• Financial Performance

Benefits

• $72,000.00 - $76,000.00 annually

Pay

• $72,000.00 - $76,000.00 annually

Schedule

• Flexible schedule to include days, evenings, weekends, and holidays

Starwood Hotels

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers, and takes care of the planet we live in.