Assistant Front Office Manager

About the role

The Assistant Front Office Manager oversees and supervises the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit.

Responsibilities

• Ensures that all Front Office Policies and Procedures are adhered to
• Ensures VIP procedures are being met or exceeded on a daily basis for all Sofitel Le Club Members /VIP Guests
• Cook up the Arrival, Stay and Departure experience for all Sofitel Le Club / VIP guests to ensure a seamless experience
• To understand and promote the hotel’s and departmental vision
• Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive Colleague relations
• Develop and maintain standards for the department, while adhering to Accor’s standards
• Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Heartist in their daily tasks relating to their roles
• Ensure that all Front Office team have the supplies needed to perform their duties
• Communicate and liaise effectively with other leaders in the department and hotel
• Create an environment that allows Heartist to achieve job fulfillment and provide a path for career development with Sofitel Hotels & Resorts
• Balance operational, administrative and Heartist needs
• Ensure consistency in exceeding guest service expectations
• Energize the brand by promoting our Guest loyalty program: Le Club
• Ensure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelines
• Communicate through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation
• Review arrival reports and VIPs to ensure all special requirements are met or exceeded
• Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office Heartist.

Requirements

Candidate must possess a minimum two-year experience in a supervisory role in an upscale hotel along with strong organizational skills and the ability to work independently.

Excellent verbal and written English skills; second language a plus, French preferred.

Excellent interpersonal, communication, organizational, and computer skills.

Willingness and ability to work a flexible schedule to meet business demands.

Assist with additional projects or requests as needed.

Qualifications

Must have a valid driver’s license and reliable transportation.

Skills

• Strong leadership and supervisory skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple tasks
• Knowledge of hotel operations and procedures
• Proficiency in Microsoft Office Suite

Benefits

Employee Discount Travel Program

Employee Assistance Program (EAP)

Extended healthcare plan coverage

Pay

$68,000.00 - 72,000.00 a year

Schedule

Full-Time