Assistant Front Office Manager

About the role

Battle House Renaissance Mobile Hotel & Spa is one of the South's most iconic destinations, blending timeless charm with modern luxury. We are seeking an energetic and service-driven Assistant Front Office Manager to lead our Front Office team and ensure every guest receives the warm, personalized service that defines the Battle House experience.

Responsibilities

• Lead daily Front Office operations, ensuring exceptional service throughout the guest arrival, stay, and departure experience
• Coach, develop, and inspire Front Desk associates while fostering a culture of accountability, teamwork, and hospitality excellence
• Resolve guest concerns with professionalism and urgency, turning service opportunities into memorable experiences
• Partner with hotel leadership to optimize staffing, revenue opportunities, operational efficiency, and guest satisfaction scores
• Support recruiting, onboarding, training, and performance management efforts to build a high-performing team

Requirements

• Previous leadership experience in Front Office, Guest Services, or Rooms Operations within a hotel or resort environment
• Strong passion for guest service, team development, and operational excellence
• Marriott experience, PMS experience, and knowledge of Front Office operations strongly preferred
• Able to thrive in a fast-paced environment while maintaining professionalism, flexibility, and attention to detail

Qualifications

• High school diploma or equivalent
• Minimum 2 years of relevant work experience in a hotel setting
• Experience with PMS systems
• Excellent communication and interpersonal skills
• Ability to work flexible hours including weekends and holidays

Skills

• Leadership and team management skills
• Problem-solving and conflict resolution abilities
• Customer service orientation
• Attention to detail and organizational skills

Benefits

• Medical, Dental, Vision, and Life Insurance, with FSA and HSA options
• Paid Holidays, PTO, and Sick Leave
• 401(k) with Company Match
• Marriott Hotel Discounts Worldwide
• Food & Beverage Discounts
• Career Growth and Advancement Opportunities Across the PCH Portfolio

Pay

Competitive salary commensurate with experience

Schedule

Flexible schedule with potential for evening and weekend shifts