Assistant Front Office Manager

About the role

Recess Hotel & Club is seeking an Assistant Front Office Manager to support the daily operations of the Front Office and Guest Services teams. This individual will help lead the arrival and departure experience, ensuring every guest receives warm, personalized, and anticipatory service throughout their stay.

Responsibilities

• Support the daily operations of the Front Desk and Guest Services teams
• Lead by example to ensure quality, consistency, and personalization throughout the guest experience
• Aid in coaching, training, and developing front office team members
• Foster a positive, engaging, and collaborative work environment
• Communicate effectively with leaders and team members across all hotel departments
• Resolve guest requests, concerns, and service recovery situations with professionalism and empathy
• Maintain a visible presence in guest-facing areas and act as a resource for both guests and team members
• Monitor front office performance and support revenue optimization initiatives
• Absorb scheduling, payroll review, and operational reporting as needed
• Ensure compliance with hotel policies, safety standards, and emergency procedures

Qualifications

• Passion for hospitality and delivering exceptional guest experiences
• Previous leadership experience in Front Office, Guest Services, or hotel operations required
• Strong interpersonal, communication, and problem-solving skills
• Ability to lead and motivate a team in a fast-paced luxury hospitality environment
• Professional presentation and grooming standards
• Experience with hotel property management systems and front office operations
• Ability to remain calm and effective while managing multiple priorities
• Flexible schedule, including evenings, weekends, holidays, and flexible schedules based on business needs
• Strong attention to detail and commitment to operational excellence
• Ability to prepare and communicate daily operational updates in a timely manner

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift and carry up to 50 pounds
• Ability to bend, reach, stoop, and move banquet equipment as needed
• Ability to work evenings, weekends, holidays, and flexible schedules based on business demands

Why Recess?

• Join the opening team behind one of Savannah's most anticipated lifestyle hotels and help shape the guest experience from day one
• Take care of yourself with medical, dental, vision, and wellness benefits for eligible full-time team members, company-matched 401(k) with fast vesting, up to 20 days of paid time off, paid holidays, and a paid birthday
• Company-matched 401(k) with fast vesting, up to 20 days of paid time off, paid holidays, and a paid birthday
• Complimentary daily team member meal
• Experience the brand with complimentary two-night stay at Hotel Recess & Club Savannah, team member discounts on dining, Saltgrass Spa treatments, retail, and The Cooking School at Saint Bibiana, and complimentary fitness classes
• Travel farther with employee rates at select Leading Hotels of the World properties and discounts at Highgate hotels worldwide
• Grow with Left Lane with referral incentives and guest recognition programs, career development opportunities across a growing hospitality portfolio, and the opportunity to help shape one of hospitality's most exciting lifestyle brands