Assistant Front Office Manager

About the role

We are looking for a highly motivated, customer focused leader to join our Front Office team as the Assistant Front Office Manager.

Responsibilities

• Assist with oversight of the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience
• Assist in developing and mentoring a team of Front Desk Agents, Bell Staff, Concierge
• Assist in ensuring proper training materials are in place and used by each department
• Monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy
• Lead by example to ensure all guest interactions are handled in a professional manner
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Supports Front Office staff during peak hours of business
• Oversee all areas of Front Office Operations while the Front Office Manager is not on property

Requirements

This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Qualifications

• Experience in hotel front office operations
• Enjoy engaging with people from all over the world and making meaningful connections
• Taking steps to “WOW” people

Skills

Not specified

Benefits

Comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Pay

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Schedule

Not specified