Assistant Front Office Manager

The Epicurean Hotel is a paradise for food lovers, where a passionate culinary team creates visually stunning dishes using fresh, locally sourced ingredients. We believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer.

About the role

The Assistant Front Office Manager plays a vital role in supporting the Front Office Manager by overseeing daily front office operations, including the Front Desk, Guest Services, and Valet. This role ensures smooth front desk functions, delivers exceptional guest experiences, and maintains high service standards. The Assistant Front Office Manager collaborates closely with the Front Office Manager to foster a culture of excellence, empower the team, and consistently exceed guest expectations. This individual serves as a role model, demonstrating professional behavior and leading the front desk team to success.

Responsibilities

• Operate as Manager on Duty in the absence of the Front Office Manager.
• Maintain the safety and cleanliness of the front desk and lobby areas.
• Train staff on front desk procedures, service standards, and hotel systems.
• Lead and empower the front office team to deliver exceptional service.
• Recruit, interview, and hire new front office staff.
• Ensure guest satisfaction by addressing and resolving issues promptly.
• Anticipate guest needs and deliver outstanding service.
• Work with other hotel departments to meet guest needs seamlessly.
• Review and respond to guest feedback across various platforms.

Requirements

• Associate’s degree in Hospitality Management or a related field is preferred.
• Two (2) years of Hotel Front Desk management experience.
• Exceptional customer service skills with a guest-first mindset.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong problem-solving skills and ability to handle guest complaints effectively.
• Knowledge of hotel operations, including reservations, front desk, and guest services.
• Knowledge of safety and security procedures in a hotel environment is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Qualifications

• Associate’s degree in Hospitality Management or a related field is preferred.
• Two (2) years of Hotel Front Desk management experience.
• Exceptional customer service skills with a guest-first mindset.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong problem-solving skills and ability to handle guest complaints effectively.
• Knowledge of hotel operations, including reservations, front desk, and guest services.
• Knowledge of safety and security procedures in a hotel environment is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Skills

• Operational Management
• Staff Management & Training
• Guest Services
• Knowledge & Confidentiality

Benefits

• Full-time Associate Benefits: Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
• On-Call Associate Benefits: Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

Payscale & Schedule

Compensation is commensurate with experience. Shifts may vary based on business needs.

Equal Opportunity Employer

The Epicurean Hotel is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.