Assistant Front Office Manager

About the role

Loews Hotels & Co., founded in 1960, operates iconic hotels and resorts across the U.S. The Assistant Front Office Manager role is pivotal in leading and supervising the operational activities of the guest services team at Loews Hotels.

Responsibilities

• Manage daily operations of the Front Office Team
• Lead and deliver exceptional guest experience
• Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards
• Manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments
• Maintain accurate financial records, ensuring timely payment processing and analyzing financial performance
• Prepare performance reports for management on operational effectiveness and guest feedback
• Collaborate on initiatives to promote hotel services and enhance operational efficiency
• Handle emergencies with professionalism while ensuring the safety and security of guests and staff

Requirements

• Bachelor’s Degree or relevant work experience required
• Minimum of two years guest service experience in hotel hospitality preferred
• Minimum one-year guest service leadership role preferred
• Experience with previous Property Management System, preferred Opera System
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
• Ability to stand for long periods of time required
• Ability to work weekends, evenings, holidays as necessary/required

Qualifications

• Ability to think critically and make sound decisions under pressure
• Proactive in resolving issues and addressing guest concerns
• Communicates with authenticity, reflecting our culture of support, inclusion, and service in all written and verbal exchanges
• Highly organized individual with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment
• Natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment

Skills

• Exceptional communication skills
• Strong organizational and multitasking abilities
• Ability to handle multiple tasks simultaneously
• Excellent problem-solving and decision-making skills
• Customer service orientation

Benefits

Competitive health & wellness benefits, 401(k) & company match, Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, Training & Development opportunities, career growth, Tuition Reimbursement, Pet Insurance, Team Member Hotel Rates, other discounts, perks and more.

Pay

The salary range for this position, based on experience, is $66,300.00 to $80,000.00.

Schedule

Flexible schedule as needed/required.