Assistant Front Office Manager

About the role

Welcome to the Loews Nashville Hotel at Vanderbilt Plaza, where you'll be part of a team dedicated to providing exceptional service and fostering a welcoming environment. As an Assistant Front Office Manager, you'll play a crucial role in ensuring our guests have memorable experiences.

Responsibilities

• Manage daily operations of the Front Office Team
• Deliver exceptional guest experience
• Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards
• Manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments
• Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction
• Oversee room allocations based on guest preferences and coordinate with housekeeping
• Implement training programs while mentoring staff to foster professional growth
• Serve as the primary contact for internal and external inquiries
• Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance
• Prepare performance reports for management on operational effectiveness and guest feedback
• Collaborate on initiatives to promote hotel services and enhance operational efficiency
• Handle emergencies with professionalism while ensuring the safety and security of guests and staff

Requirements

• Bachelor’s Degree or relevant work experience required
• Minimum of two years guest service experience in hotel hospitality preferred
• Minimum one-year guest service leadership role preferred
• Experience with previous Property Management System, preferred Opera System
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
• Ability to stand for long periods of time required
• Ability to work weekends, evenings, holidays as necessary/required

Qualifications

• Natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment
• Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs
• Communicates with authenticity, reflecting our culture of support, inclusion, and service in all written and verbal exchanges
• Proactive in resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure
• Highly organized individual with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment

Skills

• Strong communication skills
• Excellent problem-solving and decision-making abilities
• Effective time management and multitasking skills
• Ability to work collaboratively with a team
• Proficiency in Property Management Systems (preferred)

Benefits

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days, Vacation, and Holidays
• Paid Bereavement
• Pet Bereavement
• Training & Development opportunities
• Career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible but typically involve evening and weekend shifts.