Assistant Front Office Manager

About the role

Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location – this property is a modern-age Southern charmer.

Responsibilities

• Manage daily operations of the Front Office Team.
• Responsible for leading and delivering exceptional guest experience.
• Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards.
• Manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments.
• Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction.
• Oversee room allocations based on guest preferences and coordinate with housekeeping.
• Implement training programs while mentoring staff to foster professional growth.
• Serve as the primary contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance.
• Prepare performance reports for management on operational effectiveness and guest feedback.
• Collaborate on initiatives to promote hotel services and enhance operational efficiency.
• Handle emergencies with professionalism while ensuring the safety and security of guests and staff.

Requirements

• Bachelor’s Degree or relevant work experience required.
• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with previous Property Management System, preferred Opera System.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.

Qualifications

• Ability to stand for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary/required.