Assistant Front Office Manager

About the role

The Assistant Front Office Manager at Le Méridien Houston Downtown assists in overseeing front office operations, including supervising front office personnel and ensuring they meet established guest service and sustainability standards.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Aid in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
• Aid in development, implementation, and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and/or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group reservations and rooming lists are inputted and maintained.
• Maintain occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Requirements

• Associate or Bachelor’s degree preferred.
• 1 to 3 years hospitality-related experience, including front desk operations experience.

Qualifications

Competitive wages for full-time and part-time opportunities, medical, dental, and vision health insurance, paid time off, 401(k) company match, daily pay, free basic life insurance, 24/7 access to TELUS Health, travel discounts, commuter transit and parking benefits, employee assistance and wellness program, educational/professional development, referral bonus program.

Skills

Strong communication skills, ability to manage multiple tasks, attention to detail, customer service orientation, and proficiency in Microsoft Office.

Benefits

• Medical, Dental, and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 Access to TELUS Health
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Schedule

Work schedule varies and may include working on holidays and weekends and alternate shifts.

Pay

Competitive wages for full-time and part-time opportunities.

Work Environment and Context

Work schedule varies and may include working on holidays and weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, Own It.