Assistant Front Office Manager

Responsibilities

• Support daily Front Office operations and colleague performance
• Create and manage staff schedules to ensure appropriate coverage
• Assist with hiring, training, and ongoing development of team members
• Process payroll and support accurate timekeeping practices
• Maintain cash control procedures for Front Office agents
• Provide personalized service and support for VIP guests
• Ensure guest satisfaction goals and service standards are consistently met
• Collaborate with other departments to deliver a seamless guest experience
• Promote and enforce safety standards and operational procedures

Requirements

• 2-3 years of progressive hotel leadership experience
• A true desire to satisfy the needs of others in a fast-paced environment
• Knowledge of computers and systems
• Successful problem solving skills
• Excellent overall communication skills
• Ability to multi-task
• Able to stand for extended periods
• Must have a valid drivers license