Assistant Front Office Manager

Responsibilities

• Act as a visible presence in the lobby, actively engaging with guests and ensuring a seamless arrival and departure experience.
• Resolve complex customer complaints and handle service recovery effectively to maintain high Guest Satisfaction Scores (GSS).
• Cook up VIP arrivals, special requests, and group check-ins with relevant departments (Sales, Events, Housekeeping).
• Aid in recruiting, training, and mentoring front desk and guest service associates.
• Create and manage department schedules to meet business demands while monitoring labor costs.
• Conduct performance evaluations, provide ongoing feedback, and foster a positive, supportive work environment.
• Oversee daily cash handling, shift balancing, and audit readiness.
• Ensure accuracy of room inventory, rates, and guest profiles
• Maximize revenue opportunities by coaching staff on upselling strategies and room allocations.
• Enforce all hotel safety, security, and compliance policies.

Qualifications

• Minimum 2 years of progressive guest services or front desk experience, with at least 1-2 years in a supervisory or leadership role.
• A high school diploma or GED required. A bachelor’s degree in Hospitality Management or Business Administration is highly preferred.
• A strong working knowledge of hotel Property Management Systems (PMS), Point of Sale (POS) terminals, and Microsoft Office Suite.
• Excellent interpersonal, communication, and conflict-resolution skills. Must thrive in a fast-paced environment and make quick, efficient decisions under pressure.
• Mariott experience preferred.

Pay

$54,000 - $56,000/year

About Delta Marriott Hotels Celebration Orlando

Discover relaxation with a touch of enchantment at Delta Hotels Celebration Orlando. Located near the quaint town of Celebration, FL, just one mile away from Walt Disney World, our resort spans 20 acres of vibrant tropical gardens and sits conveniently close to major theme parks and ESPN Wide World of Sports. Explore with ease, offering complimentary shuttle services to Walt Disney World and Universal Studios.