Assistant Front Office Manager

Essential Functions

• Assist the Front Office Manager with the daily operation of the Front Desk, coordinating with other departments as required to manage Guest satisfaction.
• Ensure the day-to-day operation of the Front Desk meets AAA 5-Diamond, and PLATINUM SERVICE standards at all times by working alongside colleagues on a regular basis.
• Participate in the Rooms Division daily Manager on Duty schedule rotation and become part of the Lobby Greeter rotation.
• Attend management meetings and those that relate to the Front Desk.
• Responsible for the day of rooms inventory control, effective blocking of reservations to maximize occupancy, rate and guest satisfaction, along with coordinating future days inventory control.
• Handle guest compliments, complaints and concerns in an appropriate fashion to ensure guest satisfaction and fiscal responsibility.
• Aid in preparing staffing schedules, training of current and new colleagues, maintaining department payroll reports, vacations, holidays, sick leave and absence records.
• Aid in interviewing candidates for all Front Desk job openings; conduct Performance reviews, and performance manage as required, with supporting documentation.
• Ensure appearance standards are maintained at the Front Desk along with other Employee rules, regulations and policies.
• Ensure the accuracy of 5 & 10 day VIP reports or any other reports generated from the Front Office.
• Manage the PLATINUM SERVICE program, coordinating same day arrivals.
• Review Group Resumes, VIP Alerts, Site Inspections and arrival and departure manifests to ensure consistent service standards.
• Consistently review guest information on guest folios and reservations, reviewing scheduled/un-scheduled departures and stay-overs, while monitoring the accuracy of room counts and inventory levels.
• Control stock inventory levels, monitor workstations for cleanliness and organization at the Front Desk and in the back office areas.
• Become fully trained for: fire, bomb threat, power failure, serious illness, death, and natural disasters, along with other Manager on Duty responsibilities.
• Any other duties that may be necessary in the operation of the noted/cc.

Supportive Functions

• Log all absenteeism and employee lateness
• Oversee key inventory
• Complete special projects in a timely manner as required by Front Office Manager
• Monitor special requests for arriving guests
• Inspect back of the house areas
• Other duties as required
• Aid guest with technical questions in regard to wireless computer and telephone use.

Other Duties

• Assimilate into The AT&T Hotel & Conference Center, the Family PLATINUM SERVICE culture through understanding, supporting and participating in all elements of PLATINUM SERVICE. Demonstrate working knowledge of the service standards.

Qualification Standards

• Education: 2 or 4 years college degree preferred but not required. Knowledge of OPERA is highly preferred.
• Experience: Previous management and leadership experience is required (supervisory experience is okay too).

Benefits

• Paid Vacation Days (after 60 days of employment for Salary associates)
• Annual Merit Increases
• 11 Paid Holidays
• Ride the Bus for Free (UT Proximity Card)
• Free Daily Shift Meals
• Lockers & Locker Rooms with Showers
• Discounted Monthly UT Garage Parking
• Discount Gift Shop offerings
• Referral Bonus $

Company Information

• AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.