Assistant, Front Office

About the San Jose Earthquakes: We have a mission to establish our home as the epicenter of American soccer by uniting Northern California with big dreams, big hustle, and big impact. We are seeking a passionate individual to provide outstanding service and be part of an energetic team committed to making a difference in the sports community.

About the role

The Assistant, Front Office serves as one of the first points of contact for the San Jose Earthquakes and helps create a welcoming, professional, and organized office environment for fans, guests, clients, and employees. This role supports daily front desk operations, reception coverage, and general office support while ensuring a positive experience for all visitors and staff. This is a part-time, fully in-person position with scheduled weekday office coverage hours. Flexibility to support occasional events, match days, or adjusted schedules may be required. Strong communication, reliability, and consistency are essential.

Responsibilities

• Greet and assist fans, business partners, vendors, clients, and visitors in a professional and welcoming manner
• Answer inbound phone calls and direct inquiries to appropriate contacts within the organization
• Relay messages clearly and accurately to staff members
• Maintain a strong working knowledge of the organization to answer general Earthquakes-related questions
• Support daily reception and front office coverage responsibilities
• Maintain a clean, organized, and professional lobby and reception area
• Manage shipping and receiving processes
• Coordinate package delivery and pick-up for Bay FC
• Address guest or visitor concerns and assist in finding solutions when appropriate
• Work directly with Ticket Operations, Sales, and Account Service teams to assist clients and process ticket orders through Tixr, including troubleshooting basic ticketing and account issues
• Assist with monitoring office and breakroom supplies and notify leadership when replenishment is needed
• Serve as a point of contact for general office and breakroom equipment issues, including printers, postage, coffee machines, and related equipment
• Support day-to-day office operations and provide general administrative assistance as needed
• Maintain clear communication and notes between shifts to ensure seamless front office coverage and visitor support
• Additional duties as assigned

Requirements

• Bachelor’s degree preferred
• Exceptional communication and organizational skills
• Strong customer service orientation and professionalism
• Ability to multitask, prioritize, and thrive in a fast-paced and changing environment
• Proficiency in Microsoft Office Suite and the ability to quickly learn new programs and processes
• Creative problem-solving skills and proactive thinking
• Team player with the ability to also work independently
• Positive attitude, calm demeanor, and commitment to providing assistance
• Reliable attendance and punctuality
• Bilingual in Spanish is a plus

Skills

• Detail-oriented
• Customer Service
• Reliability
• Communication
• Commitment
• Multitasking
• Motivation
• Planning & Organization
• Adaptability
• Personable & Professional Presence

Pay

$23/hour