Assistant Front Desk Manager - NCED Hotel & Conference Center

About the role

Maintains a high level of customer service, hospitality, and professionalism. Assists in daily operations of Front Desk, Concierge, Gift Shop, and Shipping/Receiving. Supports team members in meeting and exceeding guest expectations. Reviews and responds to daily Pass-On notes, Checklists, and Night Audit information. Assists with preparing and distributing weekly Group Summaries. Participates in weekly team meetings with Supervisors and the Group Rooms Coordinator. Ensures effective communication between all departments. Helps resolve guest, client, and staff concerns quickly and professionally. Assists with reviewing Group Resumes and preparing teams for incoming groups and events. Supports special billing processes, rate code understanding, and reservation accuracy. Coordinates with staff to manage Out-of-Order rooms, special requests, room blocks, and guest profiles in OPERA. Helps prepare staff schedules, monitor labor needs, support PTO tracking, and minimize overtime. Assists with payroll accuracy, timecard verification, and obtaining necessary signatures. Supports coaching, corrective actions, and documented performance reviews as directed by the Front Office Manager. Participates in conducting staff meetings and trainings. Assists with interviewing and onboarding when vacancies occur. Helps maintain safety, cleanliness, and organization of office and work areas. Ensures compliance with local health codes and operational standards.

Responsibilities

• Maintains a high level of customer service, hospitality, and professionalism.
• Assists in daily operations of Front Desk, Concierge, Gift Shop, and Shipping/Receiving.
• Supports team members in meeting and exceeding guest expectations.
• Reviews and responds to daily Pass-On notes, Checklists, and Night Audit information.
• Assists with preparing and distributing weekly Group Summaries.
• Participates in weekly team meetings with Supervisors and the Group Rooms Coordinator.
• Ensures effective communication between all departments.
• Helps resolve guest, client, and staff concerns quickly and professionally.
• Assists with reviewing Group Resumes and preparing teams for incoming groups and events.
• Supports special billing processes, rate code understanding, and reservation accuracy.
• Coordinates with staff to manage Out-of-Order rooms, special requests, room blocks, and guest profiles in OPERA.
• Helps prepare staff schedules, monitor labor needs, support PTO tracking, and minimize overtime.
• Assists with payroll accuracy, timecard verification, and obtaining necessary signatures.
• Supports coaching, corrective actions, and documented performance reviews as directed by the Front Office Manager.
• Participates in conducting staff meetings and trainings.
• Assists with interviewing and onboarding when vacancies occur.
• Helps maintain safety, cleanliness, and organization of office and work areas.
• Ensures compliance with local health codes and operational standards.

Qualifications

• Associate degree in Hospitality, Business, Retail Management, or related field preferred; or equivalent experience.
• 1-2 years of hospitality or customer-service leadership experience required.
• Prior retail experience strongly preferred, including inventory management, merchandising, point-of-sale systems, and maintaining visual standards.
• Strong computer skills, including OPERA, Outlook, Word, Excel, and hotel-related systems (preferred).
• RetailPro
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and multitasking abilities in a fast-paced environment.
• Ability to coach, train, and support a diverse team.
• Ability to work independently with strong time-management skills.
• A strong commitment to teamwork, guest service excellence, and maintaining high operational standards.

About Aramark

Aramark is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. Learn more about working here at www.aramarkcareers.com.