Assistant Food Beverage Manager

Job Overview

Job details
Job type: Full-time
Shift and schedule: 8 hour shift, Weekends as needed, Morning shift
Work setting: Fine dining restaurant

Position Overview

As the F&B Floor Manager at The Hermitage Hotel, you will lead with precision, interpersonal awareness, and an unwavering commitment to luxury service. You are the orchestrator of front-of-house dining operations, setting the tone for impeccable guest experiences, team excellence, and brand-aligned execution within Nashville’s premier culinary destination.

Key Responsibilities

• Maintain a polished, composed presence on the floor during all meal periods, setting the tone for anticipatory, five-star service.
• Lead by example during opening and closing routines—ensuring floor readiness, team appearance, and atmosphere refinement.
• Serve as the primary point of contact during service—observing flow, managing guest interactions, and stepping in discreetly to guide or recalibrate as needed.
• Ensure seamless pacing, unobtrusive transitions, and consistent brand-aligned service rituals (name recognition, amenity placement, menu storytelling).
• Handle guest feedback and concerns with empathy, urgency, and discretion—preserving the atmosphere and exceeding expectations.
• Supervise, coach, and mentor all front-of-house roles.
• Conduct daily briefings and service walk-throughs to reinforce standards, guest insights, and floor choreography.
• Foster a culture of continuous refinement—providing on-the-floor feedback, mentorship moments, and post-service reviews.
• Uphold staff readiness in grooming, product knowledge, and guest engagement standards.
• Build dynamic, cost-conscious schedules that ensure optimal floor coverage while aligning with labor benchmarks.
• Adjust service assignments in real time based on guest flow, VIP arrivals, and operational changes.
• Lead alignment meetings with kitchen, beverage, and concierge teams to ensure cohesive service execution.
• Assist in budget adherence through efficient floor management, upsell strategies, and waste minimization.

Qualifications & Requirements

• Required Experience & Certifications:
  • 3+ years leadership in fine dining or luxury hospitality (management role at a 5-star or Michelin-level property preferred).
  • Degree or certification in Hospitality, Culinary Arts, or Food & Beverage Management.
  • Advanced knowledge of wine and beverage service, formal tableside techniques, and pacing flows.
  • Demonstrated success in managing P&L metrics, labor forecasts, guest service KPIs, and floor operations.
  • Certified in Alcohol Service (TIPS/ServSafe) and basic First Aid; able to pass background and compliance checks.
  • Must be 18+ with full availability for evenings, weekends, holidays, and high-demand periods.

Benefits

• Health & Wellness: Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
• Financial Security: Company-provided life insurance and a 401(k) plan with a 3% annual match.
• Work-Life Balance: Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
• Employee Support: Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
• Additional Perks: Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
• Professional Development: Ongoing education support, including industry training.
• Exclusive Rates: Special hotel rates for employees and discounted rates for friends and family.

Schedule

• Must be available for Weekends/ Holidays
• Morning/Day/Night Shifts
• Shift Length 8(+) Hours
• Full Time range up to 32-40(+) Hours per week
• Location: In Person

Compensation

• Starting annual salary $70,000.00
• Paid Biweekly

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience

• fine dining: 3 years (Required)

Work Location

• In person