Assistant Fitness Director

Responsibilities

• To Get & Keep Members.
• Drive positive year over year Personal Training Revenue and achieve/exceed monthly goals.
• Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members’ names as often as possible.
• Ensure exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and friendly team.
• Set an example of professional behavior and exceptional customer service for all team members.
• Embrace and follow the company guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.
• Respond to member concerns and/or comments in a timely and professional way.
• Know the club’s emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
• Schedule the team to provide appropriate coverage based on the needs established by the club/company leadership team.
• Arrive to work 10 minutes early. Wear department-specific uniform.
• Be a team player by contributing to both club and organizational goals.
• Maintain open and honest communication with the leadership team and company personnel; partner together as fitness professionals. Respond within 24 hours to all time-sensitive email, text, and/or phone requests.
• Develop, implement, and evaluate department goals on a regular basis in partnership with Fitness Director.
• Participate actively in all club, department, and company meetings. Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization.
• Coach, teach, educate, and support the team to be successful in their roles and to meet the goals set in partnership with the GM and the Fitness Director.
• Provide ongoing feedback to the team and deliver performance reviews.
• Communicate effectively with all team members.
• Proactively engage with team members and coach toward success in their roles. Document progress and opportunities; use disciplinary action and/or terminate employment if necessary.
• Schedule and conduct Fitness Consultations, Personal Training/Small Group/Team Training sessions and other member/guest programs.
• Perform administrative duties, and complete required paperwork accurately and on time.
• Use proper chain of command and ensure the team does the same.
• Recruit and train all personal trainers and fitness staff to approved levels to achieve goals.
• Effectively schedule all trainers and fitness staff to provide the highest quality service for the club members.
• Integrate fitness programming and group exercise programs
• Track Personal Trainer’s PT certifications.
• Maintain established parameters for safety and cleanliness on the fitness floor.
• Develop personal growth by attending seminars and conventions, expanding certifications, and through self-education.
• Assist with pool-testing schedule.
• Perform daily walk-through of club and report any maintenance issues to appropriate person/tracking system.
• Maintain established parameters for safety and cleanliness on the fitness floor.
• Monitor and maintain maintenance log, inputting new maintenance issues daily.

Qualifications

• At least one year of management experience and one year of Personal Training experience
• NASM, CSCS, ACSM or NCCA accredited
• CPR and AED Certification
• Proficient oral, written, and technology communication (email/texting) skills
• Knowledge of business software and Microsoft Windows/Office