Assistant Facilities Manager

About the role

JLL is seeking an Assistant Facilities Manager to support facility operations across assigned districts within the Mountain or Pacific Time Zones. This remote role is responsible for ensuring high-quality service delivery, operational efficiency, and compliance with client and safety standards across a multi-site portfolio. The Assistant Facilities Manager will coordinate vendor services, manage work order systems, support process improvements, and maintain strong client relationships to deliver an exceptional customer experience. This position plays a key role in supporting account operations, driving service excellence, and upholding JLL’s commitment to teamwork, integrity, and performance. Location: Remote (Mountain or Pacific Time Zones).

Responsibilities

• Support daily facility operations across assigned districts while ensuring services are delivered in alignment with contract scope, client expectations, and company procedures
• Coordinate and manage third-party vendors providing janitorial, landscaping, waste management, snow removal, and general facility services
• Monitor CMMS and Corrigo systems to track work orders, service metrics, and SLA performance while ensuring timely issue resolution and work completion
• Maintain strong relationships with clients and vendors through proactive communication, service follow-up, and operational support
• Review vendor performance, support quality assurance initiatives, and assist in driving continuous improvement efforts
• Review, reconcile, and approve vendor invoices while resolving discrepancies and ensuring timely closeout
• Collaborate with internal account teams to improve operational processes, reporting, and service delivery standards

Requirements

• Minimum of 2 years of experience in facilities management, property operations, or a related field
• Experience using Corrigo or similar CMMS platforms for work order management and system administration
• Strong customer service and stakeholder management skills with the ability to build effective working relationships
• Excellent organizational, problem-solving, and multitasking abilities in a fast-paced environment
• Strong written and verbal communication skills for professional correspondence and operational coordination
• Ability to work independently, prioritize competing responsibilities, and manage tasks with minimal supervision
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint

Qualifications

• Associate or bachelor’s degree in Facilities Management, Business Administration, or a related discipline
• Experience supporting distributed retail portfolios or multi-site facilities operations
• Familiarity with facilities management KPIs, SLAs, and vendor performance management practices
• Experience coaching or training vendors on systems, procedures, and service expectations
• Knowledge of vendor management processes and third-party service coordination
• Experience supporting operational reporting, process improvement initiatives, or data analysis activities
• Familiarity with generative AI tools or conversational search applications used to improve workflows and operational efficiency

Pay

Salary: $60,000 – $70,000 per year. The role is bonus eligible based on account performance.

Schedule

Work Shift: 8:00 a.m. to 5:00 p.m Monday to Friday.