Assistant F&B Outlet Shift Manager

About the role

Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

Responsibilities

• Serves as a supervisor for the F&B Outlet
• Manages operational goals and monitors performance and profit objectives
• Coordinates scheduling and addresses scheduling concerns
• Supports and promotes superior customer service
• Ensures customer service standards are met by all team members
• Assists in the budget process for the department and provides recommendations
• Maintains and develops procedures for food service
• Inspects menu items for maximum customer satisfaction
• Assists F&B Outlet Assistant Manager with administrative duties
• Maintains compliance with regulatory requirements and reports potential issues to management
• Maintains strict confidentiality in all departmental and company matters

Requirements

• At least 21 years of age
• Associates degree (A.A) in related field or equivalent combination of education and experience
• Two years of Food and Beverage experience or equivalent
• Minimum two years’ previous supervisory experience required
• Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
• Writing reports and business correspondence
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent and draw and interpret bar graphs
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
• Proficient in Microsoft applications (Excel, Word, and Outlook)
• Effective presentation and communication skills
• Passion for gaming laws and regulations
• Completion of ServSafe Alcohol training certification course

Qualifications

• Must be able to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
• Must have the ability to write reports and business correspondence
• Must have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Must have the ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Must be flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
• Must be proficient in Microsoft applications (Excel, Word, and Outlook)
• Must be able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Must successfully complete ServSafe Alcohol training certification course

Skills

• Customer service skills
• Supervisory skills
• Financial management
• Regulatory compliance
• Microsoft applications proficiency
• Conflict resolution
• Team management
• Performance evaluation
• Staffing and scheduling
• Menu inspection
• Compliance reporting

Benefits

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.

Schedule

Paid time off is earned according to the local policy and increases with the length of employment.