Assistant F&B Manager

About the Role

Responsible for managing all Food & Beverage outlets located at the Casino, Hotel, and Golf, as well as the casino floor beverage service, ensuring services and offerings meet guests’ expectations while consistently enforcing established service standards.

Responsibilities

• Assists the Food and Beverage Manager in overseeing the daily operations and administrative responsibilities of all Food & Beverage outlets at the Casino, Hotel, Golf, and casino floor beverage service.
• Maintains high visibility during meal periods to ensure availability and address customer needs.
• Works alongside F&B supervisors and manages staff during shifts to enforce professional standards of behavior, work standards, productivity, practices, and customer care.
• Assists in long- and short-term planning and day-to-day operations of Food & Beverage outlets.
• Ensures proper execution of policies and procedures for the Casino, Hotel, Golf, and casino floor beverage service.
• Responsible for implementing and executing the budget and management by objectives (MBOs) for Food & Beverage outlets.
• Collaborates with the F&B Manager to assess, improve, and implement core restaurant standards and sales strategies.
• Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are achieved.
• Assists in developing, implementing, and evaluating goals, objectives, programs, promotions, budgets, policies, and procedures for the Food & Beverage department.
• Ensures scheduling and staffing levels meet business needs.
• Ensures execution of service expectations and core values.
• Mentors, trains, and develops F&B supervisors and staff in service and sales.
• Ensures all guests receive responsive, friendly, and courteous service.
• Ensures beverage and related products are consistently prepared and served according to recipes, portioning, pouring, cooking, packaging, and serving standards.
• Assists in developing, implementing, and monitoring departmental programs for a safe, clean facility compliant with all regulations.
• Stays current on Food & Beverage trends in hospitality, convention, restaurant, vacation, and travel industries.
• Fosters a teamwork environment.
• Trains F&B supervisors and staff in designated areas and monitors progress.
• Completes, monitors, and develops F&B supervisors and staff through evaluations and development plans.
• Handles personnel issues in a timely manner according to Chinook Winds policies and procedures.
• Performs all other duties as assigned.

Requirements

• Must be 21 years or older.
• High School Diploma or GED.
• Three years of Food & Beverage Management experience in the Gaming/Hospitality industry, or three years of internal experience as a Food & Beverage Supervisor.

Skills

• Communication Skills: Speaks and writes clearly and persuasively, demonstrates group presentation skills, and conducts meetings.
• Leadership: Inspires and motivates others, accepts feedback from others.
• Management Skills: Includes staff in planning, decision-making, and process improvement; provides regular performance feedback; develops subordinates’ skills and encourages growth.
• Quality Management: Looks for ways to improve and promote quality, demonstrates accuracy and thoroughness.
• Planning/Organizing: Prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
• Problem Solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook) and Point of Sales (POS) systems.
• Knowledge of regulations governing food preparation, sanitation, and service.

Certificates & Licenses

• Must obtain a Siletz Tribal Gaming License.
• Must have an OLCC temporary permit before the start date and obtain an OLCC Permit within 45 days.
• Must obtain a Food Handlers Permit within 30 days of start date.
• Must obtain a VIP (Visibly Intoxicated Person) Permit within 45 days of employment.

Physical Demands

• Stand: Constantly
• Walk: Frequently
• Sit: Occasionally
• Handling/Fingering: Constantly
• Reach Outward: Constantly
• Reach Above Shoulder: Occasionally
• Climb: Not Applicable
• Crawl: Occasionally
• Squat or Kneel: Occasionally
• Bend: Frequently
• Lift/Carry:
  • 10 lbs or less: Frequently
  • 11-20 lbs: Frequently
  • 21-50 lbs: Occasionally
  • 51-100 lbs: Occasionally
  • Over 100 lbs: Not Applicable
• Push/Pull:
  • 12 lbs or less: Frequently
  • 13-25 lbs: Occasionally
  • 26-40 lbs: Occasionally
  • 41-100 lbs: Occasionally
• Other Physical Requirements: Vision (near and far), sense of sound, sense of smell, sense of taste.

Work Environment

Work takes place in a busy gaming environment with multiple distractions, including the gaming floor. The noise level is usually moderate to loud, and the environment is subject to smoke and associated effects.

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.