Assistant Event Resources Manager

About the role

This in-office position reports to the Event Resources Manager. The Assistant Event Resource Manager serves as the main point of contact for Event Resources when the Event Resources Manager is out of office and works closely with Human Resources on disciplinary documentation, coaching, and counseling. This role shares weekend on-call responsibilities to ensure manager coverage is available as needed.

Responsibilities

• Manage scheduling and staffing to ensure all staffing requests are filled accurately and on time
• Serve as an in-office resource overseeing internal teams and day-to-day staffing operations
• Act as the main point of contact for Event Resources when the Event Resources Manager is out of office
• Work side by side with Human Resources to draft and prepare disciplinary actions, coaching, and counseling documentation
• Alternate weekend call support with the Event Resources Manager to ensure a manager is available to support weekends as needed
• Monitor staffing levels across scheduled events and address gaps proactively
• Work with groups and manage costs to ensure proper staffing levels are maintained
• Assist in resolving staffing conflicts and escalate issues as needed
• Communicate scheduling changes and staffing updates to internal teams in a timely manner
• Support the Event Resources Manager with team oversight and daily operational needs
• Perform other duties as assigned

Requirements

• Must be organized, detail-oriented, and possess strong communication and interpersonal skills
• Working knowledge of all Microsoft Office programs
• Ability to work independently and contribute to a team environment
• Ability to manage and complete multiple assignments simultaneously with great attention to detail and a positive attitude
• Ability to manage conflicts and drive resolutions
• Strong problem-solving skills with the ability to think quickly and make sound decisions under pressure
• Must be people-focused, liaising with staff, employees, and Human Resources
• Experience with employee relations, disciplinary documentation, or coaching and counseling preferred
• Must be available to participate in a weekend on-call rotation as needed
• Experience working in a busy, high-pressure environment
• Excellent oral and written communication skills
• Proactive and able to show initiative